Customer Experience Representative

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us.Where making an impact matters. Our enthusiastic and expert frontline Contact Centre team provides smart advice and solutions to thousands of Kiwi each day to help secure their financial future. Our diverse Kiwibankers are united by their desire to support our customers and each other, making our Contact Centre a vibrant and fast‑paced work environment where you can thrive.

In this role you will be :

• Engaging with 50-60 customers daily through Phone and Securemail, providing innovative banking solutions
• Welcoming customers by setting up their accounts and confidently guiding them through credit card applications and investment opportunities
• Empowering and guiding customers through the challenges of fraud and financial hardship with care and confidence
• Providing an even better Kiwibank experience by referring customers to our product partners when they need it
• Helping customers to be better off by educating and supporting them through their day‑to‑day requirements and self‑service options

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us.Where your expertise matters. We are an award‑winning contact centre, providing expertise to thousands of Kiwi every day. It’s all about being there in the moments that matter and making it a simple, easy experience for our customers to secure their financial futures and show them we care. We provide a diverse, supportive and fun environment, enabling great opportunities for you to make a positive impact and thrive and grow both personally and professionally.

If you :

• are passionate about developing relationships and talking to people
• are resilient
• can pick up new information quickly
• are solutions focused

Applications close on Monday 27 October. We will be reviewing CVs throughout the advertising period and reserve the right to withdraw the ad at any time.

We also know that some people may not apply for some jobs if they don’t think they meet all the criteria. If you are excited about this role, but don’t think you tick every box, please apply anyway. You may be the right person for the job and us. Also, please let us know if you have any support or access requirements at any time during your recruitment journey with us.

Our contact centre operates 7 days a week, so we can be there for our customers when they need us most. The shifts we have available are :

• Option 1 : Tuesday to Friday 8 : 30am‑5pm with Saturday 8am‑4 : 30pm
• Option 2 : Tuesday to Friday 9am‑5 : 30pm with Saturday 8am‑4 : 30pm

You must have a fibre internet connection and a clean criminal and credit check.

Check out the video and see what our people are saying about life as a Customer Experience Representative at Kiwibank.

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