Customer Representative - Wellington

Nationwide Insurance – Wellington, North Island

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online – but don't worry you will be trained up on this.

It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.

We need a Customer Representative for our branch in Wellington . This branch is a multiskilled location and closed to the public every Friday . On these closure days you will be primarily supporting customer by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries but over the phone.

This role is a permanent position working full time, 35 hours per week, Monday to Friday, you'll work 9am-2pm on one in six Saturdays with time given back on one of these Fridays.

If this role is advertised as part time the salary will be pro rata.

You'll need to be within a 45minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

What you'll be doing

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!

What can't a Customer Representative do! This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels including online and via the phone. Working in this branch 1 / 2 days of your role will include taking customer calls only.

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.

On your multiskilled days you will be :

• Building meaningful relationships with customers via their preferred channel of choice
• Navigating the world of banking and savings, providing expert guidance and support to customers over the phone
• Solving customer queries and turning challenges into opportunities to delivery Customer Satisfaction in every call
• Thrive in a fast-paced environment where your decisions can make a real difference in people's lives
• Experience the exhilaration of working in a sector that's constantly evolving, with new technologies and trends to conquer, allowing you to stay ahead of the curve by mastering the latest product and process regulations
• Embracing the challenge of meeting our goals, with the satisfaction of knowing your helping to shape the future of Multiskilled Banking

About you

We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer's needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role :

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

Extras you'll get

There are all sorts of employee benefits available at Nationwide, including :

What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

Once we've received your application successfully, we will invite you to the first stage; our online assessments!

Within a few hours you'll receive a link to your unique candidate hub – here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments - all focussed around what's important to us in a member facing role at Nationwide.

In your candidate hub you'll also be able to get hints and tips and watch video's from our colleague's giving you a really good idea of what it's like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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