Student Care Coordinator

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OFFICE OF THE DEAN AND HEAD OF REGION

FACULTY OF MEDICINE - DUNEDIN | TE KAUPEKA WHAIORA - ŌTEPOTI

Mō te tīma | About our team

The Faculty of Medicine – Dunedin is part of the University of Otago Faculty of Medicine, established in 1875, and is New Zealand's first medical school. Medical students undertake three years' study in Dunedin, before choosing the Christchurch, Dunedin, or Wellington campuses for clinical training in years four, five, and six. Also on offer are undergraduate qualifications in health sciences and dozens of research-based postgraduate programmes. At any one time, the Dunedin campus hosts approximately 900 students and 500 academic, research, and professional staff. The Dean's Office is the administrative centre for Faculty of Medicine - Dunedin, for both academic and non‑academic matters.

Te mahi | The role

As the Student Care Coordinator, you’ll be the first point of contact for wellbeing in the Faculty of Medicine - Dunedin, providing responsive, compassionate, and effective support to students in the MBChB programme across the Dunedin campus and regional locations.

You will be responsible for monitoring student progress and wellbeing, recognising trends or issues that may require further attention or escalation. Collaborating closely with campus teams, placement staff, and external partners, you will take a holistic approach to meeting student’s individual needs. You will also play a key role in designing and delivering wellbeing initiatives, workshops, and resources that foster a positive and supportive student experience.

Kā pūkeka me kā wheako | Your skills and experience

You’ll bring experience in student support or pastoral care, along with a qualification in advice and guidance, social work, counselling, or education. You’re an exceptional communicator with a compassionate, person‑centred approach, committed to creating a supportive experience for every student.

You handle sensitive information with the highest integrity, adhering to established policies and processes, and have a good understanding of confidentiality and privacy matters. You can explain complex procedures in a clear, accessible way, adapting your approach to meet the needs of your audience.

• Experience of working with people from a range of ethnicities, socio‑economic groups and nationalities.
• A calm, diplomatic, non‑judgemental and tactful manner, especially in high pressure situations.
• Strong relationship‑building skills (whakawhanaukataka) – ability to enhance individual mana.
• Flexible, adaptable, and professional approach.
• In‑depth knowledge of local community support networks and agencies.
• Strong understanding of the Pastoral Care Code.
• Dedication to working in a culturally safe and respectful manner and demonstrates an understanding and appreciation of Te Ao Māori, Te Tiriti o Waitangi principles, and Pasifika values.
• Belonging to a relevant professional body would be an advantage.

Pūroko | Further details

This is a permanent full time (37.5 hours per week), position located in Ōtepoti, Dunedin.

The appointments range for this role is $75,631 to $80,503. (Top of Range $88,750).

Ōtākou Whakaihu Waka is a workplace that values and utilises diverse and inclusive thinking, people, and behaviours. This means that the contributions of kaimahi with diverse backgrounds, experiences, skills, and perspectives are valued and respected.

We offer competitive salary, five weeks’ annual leave, a 6.75% superannuation scheme, and the ability to achieve real work / life balance. More information regarding employee benefits can be found here : further information, or to discuss the role in confidence, please contact Suetonia Green via the contact details below.

Tono | Application

To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number will close on Sunday, 7 December 2025.

Applications may be reviewed as they are received, the University reserves the right to close this vacancy at any time.

Contact : Suetonia Green

Location : About Dunedin

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