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Call Centre & Customer Service

Call Centre & Customer Service

Volkswagen New ZealandWorkFromHome, Auckland, New Zealand
30+ days ago
Job description

Overview

Join a small and friendly Inbound Call Centre team as a Customer Support Representative in a challenging and rewarding role with structured hours. Start your journey with NZ Safety Blackwoods, where customer care meets career opportunity!

We are looking to support customers with their transportation needs in Auckland CBD and across NZ, offering full training, growth opportunities, and a collaborative team culture.

Responsibilities

  • Deliver outstanding service to customers through inbound phone-based support and email interactions.
  • Provide accurate product information and resolve inquiries in a timely, professional manner.
  • Support customers with order processing, product availability, and after-sales service.
  • Contribute to a positive customer experience by applying attentive, detail-oriented and collaborative teamwork.
  • Engage with customers to understand needs, build relationships, and support resolution of issues.

Qualifications and attributes

  • Strong customer service orientation with the ability to communicate clearly and build rapport.
  • Ability to work Mon–Fri with alternating Saturday shifts as required.
  • Experience in customer service, call centres, insurance or automotive sectors is advantageous.
  • Attention to detail, reliability, and a proactive approach to problem solving.
  • Willingness to learn and grow within the company.

    • Benefits and opportunities

  • Full training provided.
  • Profit sharing and performance incentives (where applicable).
  • Generous staff discounts on brands and products.
  • Development opportunities and a values-driven culture.
  • A supportive manager and team environment focused on career growth.

    • Locations mentioned include Palmerston North, Queenstown, Hamilton, Christchurch, Tauranga, Auckland CBD and other NZ sites with hybrid and on-site options.

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    Customer Service • WorkFromHome, Auckland, New Zealand