Implementation and Support SpecialistTimecloud • New Zealand
Implementation and Support Specialist
Timecloud • New Zealand
13 hours ago
Job descriptionGuide new clients from initial scoping and data migration through to successful, timely system launch and integration. Design and conduct high-impact training (in-person and virtual). Serve as a trusted technical advisor, offering timely troubleshooting and effective support. Collaborate with Development and Product teams to translate user feedback into actionable product improvements. Utilise AI tools to create and maintain knowledge base articles, tutorials, and documentation. Proactively identify and implement process efficiencies using automation and AI tools. Other tasks as and when required. Ideally you bring a bachelor’s degree in computer science or similar with practical experience in industries that Timecloud serves. Maturity in dealing with customers. A demonstrated strong work ethic that means rolling up your sleeves and solving real-world problems for customers. Exceptional problem-solving skills, clear thinking and communication. You can understand and explain complex technical concepts (like API integrations or data flows) to non-technical users, diagnose technical issues, perform root cause analysis, and find creative and effective solutions. Knowledge of SaaS application implementation and support workflows, coupled with a solid, practical grasp of relational database structures (e.g. understanding tables, fields, and basic data mapping), would be beneficial. Any knowledge and experience with AI tools is well regarded. How many years' experience do you have as an Implementation and Support Specialist or similar role? What aspects of this role excite you? Are you able to work from our Orewa office Monday-Friday? How much notice are you required to give to your current employer?
About Timecloud
Timecloud are a growing team helping companies make workforce success easy by delivering excellent software. We are committed to growing across New Zealand and multiple international markets and leading the way in Workforce Management and HR software.
Role Overview
We are seeking a dynamic, highly motivated Implementation and Support Specialist to join our outstanding team at our Orewa location.
What we provide
- Comprehensive training covering both technical and soft skills.
- A dynamic, high-performing, intellectually curious, and enjoyable work environment.
- The ability to take ownership of projects and learn and grow at a rapid rate.
- Clear pathways for professional development and career advancement.
What you will carry
What you will bring
Why Timecloud?
We are an expanding company that thrives on teamwork with the goal of making workforce success effortless. You’ll have the chance to be a vital part of our team, engaging with customers globally, while advancing your career and developing new skills.
Your application will require you to include answers to the following questions
Sounds like you? Apply now.
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Implementation Specialist • New Zealand
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