Hardware Operations Technician

About the Role

We are seeking a motivated and high-performing

Hardware Operations Technicia

n to join our team in New Zealand, supporting the maintenance and performance of Halter's on-farm hardware infrastructure.

In this role, you will be responsible for ensuring our systems are operating efficiently, resolving technical issues quickly, and helping to refine and improve the reliability of our hardware across our customer network.

Note this role is Wairarapa / Hawkes Bay based and NZ wide travel is required.

This is a hands-on position that requires strong technical ability, problem-solving skills, and a proactive approach to field operations.

You may find yourself maintaining and upgrading infrastructure one day and deploying new equipment on-farm the next.

You'll be the go-to person for ensuring everything runs smoothly, delivering exceptional service and support to our customers.

As a Hardware Operations Technician, you'll work closely with our hardware, product, and customer success teams, ensuring effective collaboration and a strong feedback loop between the field and our Auckland HQ.

This role offers the opportunity to make a real impact in transforming New Zealand's dairy and livestock industry through world-class agri-tech innovation.

What your day could look like

Infrastructure Maintenance :

Oversee the upkeep and repair of Halter's infrastructure to ensure seamless operations.

Hardware Diagnosis :

Diagnose any issues with our hardware and feed this information back to the relevant team.

Versatility :

Ability to transition smoothly between tasks, from repairing and upgrading infrastructure to delivering towers and collars as needed.

Deployment Support :

Provide critical on-site support during farm deployments if needed, troubleshooting issues, and ensuring successful installations.

On-call :

Be part of the global on-call roster to support tower-related incidents and proactively find solutions in a timely manner.

Collaboration :

Work closely across all of the Halter teams to ensure alignment and successful customer outcomes.

Problem-Solving :

Address and resolve technical challenges promptly and effectively, ensuring minimal disruption to farm operations.

Adaptability :

Be prepared to manage a variety of tasks, often simultaneously, to meet the dynamic needs of the role.

Data Analysis :

Ability to collect, interpret, and analyze data from our hardware, optimize processes, and inform decision-making.

You'll ensure that actionable insights are extracted to improve operational efficiency and resolve issues proactively.

Development and management of a maintenance system for our NZ market.

Travel :

Travel within the South Island region and some NZ wide travel will be required.

Who are we looking for

Practical, hands-on experience

with tools, electrical work, construction, networking, or equipment fitting is a must!

Go-Getter Attitude :

A proactive approach, with a willingness to tackle challenges head-on and figure things out on the go.

Handiness :

Practical skills and resourcefulness, with the ability to handle a wide range of tasks even without specific technical training.

Time management skills :

Ability to manage your own time so that tasks are completed on schedule.

Team-Oriented Approach :

Strong collaboration skills, with the ability to work effectively with colleagues across different locations.

Commitment to Excellence :

A dedication to providing the highest quality service, ensuring that Halter's infrastructure is always operating at its best.

Willingness to travel :

Spontaneous & planned travel will be included in this role.

You might be 3 or 4 days on the road per week.

You may also be 3 nights away from home per week.

Bonus Qualifications (These are not mandatory for you to apply)

Agriculture Experience (Preferred)

: While not mandatory, experience in the agriculture sector would be highly beneficial.

Our Office First Approach

There's a reason you visit your friends in person, live with your family and don't do dinners over Zoom.

Humans are wired for connection.

We believe a world-class, in-person office culture is the best way for high-performing teams.

Being office first is a core pillar of our culture.

We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships.

Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work.

We don't like having heaps of rules or policies, but this means having strong, trusted relationships is critical.

We're office first, not office only.

This means working from the office everyday is our default setting, but we flex when we need to.

We have a high-trust culture, so everyone is trusted to do what's best for Halter.

Our office vibe is something special, it's hard to describe until you're here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable.

Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.

About Halter

At Halter, we're on a mission to enable farmers and graziers to run the most productive and sustainable operations.

Our customers are using Halter to break free from the time-intensive constraints of conventional practices.

Imagine watching 500 cattle stand up and walk calmly towards their next break?

No quad bikes, no dogs, no fences.

Just a group of cattle walking at their own pace.

People say it looks like magic.

Our customers are revolutionizing grazing with Halter.

It's changing lives and transforming an industry.

People join Halter to do meaningful work.

By joining us you'll be solving challenging problems within a talented team and a culture built for high performance.

Our team out-think, out-work and out-care.

We're committed to delivering real change in the world - this isn't easy, and in truth, we love that it's hard.

We're backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab's Peter Beck and Icehouse ventures.

To find out more, visit our careers website, LinkedIn & Instagram.

Join our team

Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives.

Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement.

If you think you have what it takes but don't necessarily tick every requirement on this job description, please still get in touch and apply to Halter.

We'd love to chat to see if you'll be an epic fit!

If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you're excited about this role and working at Halter, along with your CV, and we'll be in touch!

Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.

#J-

• Ljbffr