Front Office Manager

About the role

Front Office Manager

role at Sudima Christchurch City Hotel.

This is a full-time position on our Leadership Team.

The role manages the smooth and efficient day-to-day operations of the Front Office reporting to the Hotel Manager.

You will lead the Front Office Team to deliver an incomparable service experience and communicate at all levels, ensuring guests are satisfied and solving problems through efficient multi-tasking.

You are a true leader who is passionate about coaching and inspiring the Front Office team through their hospitality careers.

Previous people management experience is required.

This is a fixed-term role with guaranteed 40 hours per week.

This is a parental leave cover fixed term position for 7 months from December 2025 to May 2026.

Remuneration will be discussed with the right candidate.

Responsibilities

Ensure a smooth check in and check out process for guests

Oversee and ensure Front Office and Guest Service departments are staffed and running effectively and efficiently

Oversee personal presentation as well as departmental grooming standards as per company policies

Oversee safe evacuation of the hotel should the situation arise

Oversee rosters

Strong leadership ensuring department compliance across Health & Safety, Company Procedures, and relevant legislation

Have knowledge of hotel and guest room facilities / services and ensure reservations / front office are equally knowledgeable

Reporting on monthly budgets and P&Ls

Daily meetings with the Hotel Manager

Required Qualifications

NZQF Diploma (ANZSCO Skill Level 2) or equivalent

Or at least three years of relevant experience may substitute for the formal qualifications listed above

Current LCQ, General Manager, and First Aid Certificate

Previous experience with Property Management Systems

Excellent written and verbal English communication and interpersonal skills

Hold a full NZ Driver's Licence

About you | Ko koe tenei

The successful candidate will need to possess the following attributes :

Confident, well motivated, enthusiastic and calm under pressure

Takes pride in work and has exceptional attention to detail

Flexible and adaptable in approach

Ability to prioritise and work to deadlines

Work to a high standard, accurate and organised

Approachable and flexible & a team leader

A passion for team development and mentoring

Celebrate diversity, ensuring inclusion and focusing on the wellbeing and growth of our people

He kura te tangata - We are all valued

As an Employer of Choice, we offer great employee benefits like life insurance, health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network — not just for you, but in some cases your friends and family too.

Fantastic employee discounts at our hotels, restaurants and spas across New Zealand

Kaikoura has an attractive work-life balance, with close proximity to the sea and outdoor activities

Staff uniform and meals on duty provided

Develop your Te Reo and cultural responsiveness with the hotel being part owned by the local iwi

Family and friends rates within our network of hotels

Excellent reward & recognition events

Long service and anniversary gifts and benefits

Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Wellbeing programme including health insurance discounts

Paid training and individual Employee Development Plans

Training towards NZQA qualifications and our online learning platform

Who We Are - Ko Wai Matou

At Sudima Hotels, we care, do the right thing, and work together.

As a Sudima team member, you will demonstrate these values in day-to-day actions.

We live by the belief that We Are all Valued - He Kura te Tangata, and our success reflects our people and culture.

We embrace Manaakitanga and hospitality at the heart of all that we do.

Hind Management, the management company behind Sudima Hotels, builds and operates award-winning hotels, restaurants, bars and spas, and operates with a sustainable approach that prioritises people and the planet.

We're looking for positive people who enjoy unlimited opportunities to develop their careers and are part of a community and culture that puts people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility.

If you require assistance or support and are unable to apply online due to an access need, contact our office at or email our Talent Acquisition Team at

We aim to respond within 48 hours Monday to Friday 9am–5pm.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates.

Our hiring process is fully accessible and designed to ensure equity for everyone.

Please let us know how we can support you in presenting your best self.

Our Values

E MANAWANUI ANA MATOU - WE CARE

KA WHAI MATOU I TE TIKA - WE DO THE RIGHT THING

KA MAHI TAHI MATOU - WE WORK TOGETHER

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