Provisioning Analyst

Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single provider.

Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting‑edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

As Provisioning Analyst, you will be responsible to keep JIRA, CRM and other Windcave systems up to date with accurate data. Ensuring a high level of attention to detail when setting up accounts and ensure all client interaction is highly professional and responsive, whilst contributing to the positive and smooth operation of the provisioning team. This is an exciting graduate / entry level opportunity for a motivated and committed candidate to get a career head start in IT in a high growth organization coupled with excellent career ladder opportunities.

Key Responsibilities

• Action Live and Development account requests for our E‑commerce, Unattended and Attended (EFTPOS) solutions, whilst maintaining pre‑SLA turnaround on account set‑up
• Perform maintenance and update requests on existing accounts within required time frames
• Configure and provision as required and ensure there is sufficient BAU hardware and projected sales within internal SLA
• Responding to interdepartmental requests for hardware and specialised setups
• Working closely with the production team and implement processes to improve efficiency
• Data input in ERP system
• Provide project and reporting support where required
• Provide further assistance as required by the team manager to ensure smooth operation of the provisioning team

Skills & Experience

Benefits on offer

If you are passionate about payment industry, eager to make an impact and ready for your next challenge, we’d love to hear from you. Apply today and be part of something great!

Windcave is an Equal Opportunity Employer and committed to building a diverse workforce.

Please Note : You must be a citizen, permanent resident or resident to be considered for this opportunity. There is no flexibility around this requirement.

Employer Questions

Windcave thanks all applicants for their interest. Due to high levels of response, only applicants shortlisted will be contacted.

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Seniority Level

Entry level

Employment type

Full-time

Job function

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