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Onboarding Operations Specialist - APAC

Onboarding Operations Specialist - APAC

RemoteWorkFromHome, Waikato, New Zealand
11 days ago
Job description

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

Step into a pivotal role at Remote, where you’ll be contributing to shaping the future of global employment.

As a Specialist in our Onboarding Operations team within EOR Operations, you’ll have the unique opportunity to make a meaningful impact by enhancing the onboarding journey for our clients’ new employees across the globe. You’ll thrive in a collaborative, agile environment where your insights and dedication to excellence will drive real change.

You will be reporting to the Manager, Onboarding Operations.

What you bring

  • Extensive Operations Experience : You have a strong background in operational roles, with a solid understanding of people operations (experience in employment and legal contracting is key).
  • Contract Knowledge : Proficiency in handling employment contracts and similar legally binding documents, particularly within the HR or people management space.
  • Adaptability : You excel in fast-paced, cross-functional settings, ideally within startups or high-growth companies, and are energised by evolving challenges.
  • Team-Oriented Mindset : A true collaborator who values team success and demonstrates a strong sense of ownership. You work well independently and seek support proactively when needed.
  • Exceptional Communication Skills : High proficiency in written and spoken English at business level, with a keen eye for detail and clarity in documentation and communication, ensuring information is conveyed accurately and professionally across diverse audiences. Additional languages considered a plus.
  • Tech-Savvy and Adaptable : Skilled in using various collaboration tools for effective asynchronous work, with the agility to learn and adjust to new and evolving systems.
  • Independent and Collaborative : Able to work autonomously and seamlessly within an international, fast-paced, remote team, balancing multiple priorities. Open to flexible hours to support global needs as required.
  • Familiarity with Key Tools : Exposure to communication, documentation, and project management platforms like Notion, Slack, Zendesk, and Google Workspace (G-Suite) or similar.
  • Knowledge and Content Management : Skilled in organising, maintaining, and updating knowledge and content resources to ensure accessibility and accuracy, supporting both team efficiency and seamless information flow.

Key Responsibilities

  • Lead the Onboarding Journey : Manage the onboarding process for new employees with a focus on compliance and seamless documentation, including verification and preparation of employment packages.
  • End-to-End Ownership : Take charge of the entire employee onboarding lifecycle, meeting all operational requirements to ensure a smooth and successful experience, while addressing employee queries throughout the process.
  • Cross-Functional Collaboration : Work closely with Mobility, Benefits, Lifecycle, and Payroll teams to deliver a smooth experience for both clients and their employees.
  • Continuous Improvement : Constantly seek and implement enhancements to the onboarding experience, anticipating and addressing evolving needs.
  • Data Expertise : Manage and maintain employee data, ensuring information accuracy, security, and compliance with confidentiality standards.
  • Support Compliance Initiatives : Contribute to reporting, audits, and data integrity projects to uphold our commitment to operational excellence.
  • Drive Automation : Identify and champion automation opportunities to streamline onboarding processes, boosting efficiency and scalability.
  • Practicals

  • Location : India, Pakistan, Australia, New Zealand
  • Team : EOR Operations : Onboarding
  • Reporting : Manager, Onboarding Operations
  • Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not engage in cheap-labor practices and ensure to pay above in-location rates. We aim to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

    Our salary ranges are determined by role, level and location. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while hiring globally. The actual base pay for the successful candidate depends on location, transferable or job-related skills, work experience, training, business needs, and market demands. The base salary range may be subject to change.

    At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

    The annual salary range for this full-time position is

    $26,350 - $59,300 USD

    Our full benefits & perks are explained in our handbook at remote.com / r / benefits. As a global company, each country works differently, but some benefits / perks are for all Remoters :

  • budget for local in-person social events or co-working spaces
  • How you’ll plan your day (and life)

    We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com / async.

    You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

    If that sounds like something you want, apply now!

    How to apply

  • Please fill out the form below and upload your CV with a PDF format.
  • We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
  • If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
  • Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask and encourage anybody who needs an accommodation to request one from their recruiter.

    We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data if you choose to.

    At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. To learn more about Remote's AI guidelines check seehere. Please note we accept applications on an ongoing basis.

    Voluntary Self-Identification Questions

    Voluntary Self-Identification

    Remote is an Equal Employment Opportunity employer and it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences. Through the below self-identification survey, we invite you to share your demographic information. All answers are anonymous and will not be tied to your job application. The data will be aggregated and used internally to inform our hiring strategies and processes to ensure we are actively working toward creating access to opportunities among under-represented groups and increasing our teams’ diversity. The access to the collected data is limited on a need-to-know basis. These questions are optional and voluntary, and will not have any impact on hiring outcomes.

    Visit the Remote Handbook to read more about how diversity, equity, and inclusion are a way of life at Remote.

    What is your Race / Ethnicity? Select...

    What gender do you identify with? Select...

    Do you identify as part of the LGBTQIA+ community? Select...

    Do you consider yourself to have a disability? Select...

    Please confirm you consent your self-identification data to be processed for the listed purposes. Select...

    Note : We value privacy and data protection and provide contact details for our Data Protection Officer in our privacy notices.

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