Customer Experience Owner - Salesforce Centre Of Excellence

Customer Experience Owner - Salesforce Centre of Excellence

Mo Matou | About us : At ASB, we're more than a bank — we're a purpose-led organisation helping people, communities, and our environment thrive together.

With a proud history and a clear vision to support New Zealanders in getting one step ahead, our work is guided by the values of Courage, Care, and Curiosity.

We're bold in challenging the status quo, we genuinely care about those we work with and serve, and we're always exploring new ideas to improve how we work.

Mo te Turanga | About the role As a Customer Experience Owner, you'll lead cross-functional squads to design and deliver experiences that meet customer needs and drive business value.

You'll champion innovation, challenge the status quo, and ensure work is prioritised to align with ASB's strategic goals and OKRs.

Your focus will span both incremental improvements and transformational change across the end-to-end value chain.

O Pukenga | About you

You're a strategic leader with 5+ years' experience in Salesforce platform environments, passionate about empowering teams, setting standards, and driving transformational change.

Responsibilities

Leading the Salesforce Centre of Excellence and the Salesforce Platform Operations squad

Managing the governance model, creation of and adherence to standards for all Salesforce delivery squads

Managing and supporting the release environments of Salesforce

Managing platform health

Creating connected customer experiences across digital platforms and communications

Driving a learning culture through test-and-learn practices and data-driven insights

Delivering strategic roadmaps while managing risk and ensuring compliance

Translating business needs into realistic budgets and capability requests

We\'re Looking For Someone Who

Has 5+ years in leading Salesforce platform environments

Is driven by principles and standards

Has the big picture in mind to lead core strategic platform decision-making

Leads with empowerment, transparency, and trust

Thrives in a fast-paced, learning-focused environment

Is customer-obsessed and open to feedback

Champions experimentation and continuous improvement

Te mahi ki ASB | Working for ASB

ASB\'s sense of who we are and what we stand for is grounded in our values.

They guide our business in our day-to-day interactions with our team, customers and community.

They are what makes ASB — ASB.

Career Growth : Access to learning and development through training sessions, courses, and internal opportunities

Inclusive Culture : Join values-led teams that celebrate diversity and support employee-led communities

Health & Wellbeing : Southern Cross Wellbeing One health insurance, lifestyle and volunteering leave, and mental wellbeing support

Meaningful Benefits : Enjoy discounted banking, insurance, and a generous parental leave top-up

Impactful Work : Be part of a purpose-led organisation that makes a difference for New Zealanders

Join us and make a difference - apply today!

Seniority level

Not Applicable

Employment type

Full-time

Job function

Business Development and Sales

Industries : Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at ASB Bank by 2x

Auckland, Auckland, New Zealand

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