Overview
Join to apply for the Managed Mobility Specialist role at One New Zealand .
This is a part-time role at 20 hours a week with flexible hours that can fit around other commitments. Due to security clearance, you must be a New Zealand citizen to be eligible for this role.
Our aim is to build a future-ready, AI-enabled telecom experience and empower our people to grow, lead, and shape what’s next.
Ko tō Mahi – What You’ll Do
- Develop a deep understanding of the customer’s organisation and build strong relationships at all levels; be viewed as the customer’s onsite service delivery owner, and a dedicated, reliable, virtual colleague.
- Own and proactively lead customer-specific service support initiatives and actions, working closely with SDM, SDC, and Account Manager to ensure activities and service outcomes are visible to the customer.
- Model best-practice customer experiential service support, coaching customer colleagues to enable self-service and maximize value from One’s products and services.
- As a Managed Mobility Specialist, be the One NZ representative onsite with a Dunedin-based Enterprise customer. This is a part-time role (20 hours per week) with flexible hours to suit ongoing commitments.
- Coordinate and manage the transition of projects and integration into existing infrastructure; manage and operate customer-specific tools and processes.
- Provide ad-hoc and regular reporting as required.
Nā Mātou – What You’ll Bring
Understanding of mobile technology (iOS / Android) with demonstrated experience and capability in mobile device hardware and features.Experience with technology administration tools and mobile device management tools.Customer service experience, ideally in ITC or a similar industry.Ability to build rapport and trust.Industry-related tertiary qualifications in technology or a related field (preferred).New Zealand citizenship to meet clearance criteria.Nā Mātou Te Rourou – What You’ll Get
Fully subsidised Southern Cross health insurance cover for you and your family.Laptop, unlimited data plan, and a market-leading mobile phone.Lifestyle leave, with the option to purchase extra annual leave.Discounts on One New Zealand products and services.We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is the beginning of a journey that challenges and inspires you to play a role in something bigger.
Company Values
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā. We stand to uplift, to support and to elevate others.
#J-18808-Ljbffr