IT On-Site Support Specialist

Job Description :

WSP is committed to delivering high-quality IT support through remote help desk, self-service tools, and on-site specialists. As an IT On-Site Support Specialist, your main role is to handle IT issues that require physical presence at the company office. This position is ideal for someone who enjoys being hands-on, working directly with users, and staying active in a fast-paced environment.

Main Responsibilities :

• Provide IT support at your main office and provide remote support when necessary.
• Escalate complex issues to specialized support teams when needed.
• Fulfill standard requests, including PC builds, new user configuration, and software installations.
• Help maintain shared IT services like printers, Wi-Fi, and AV equipment.
• Keep accurate IT asset records.
• Assist with system performance testing and documentation.
• Conduct IT onboarding sessions for new employees and train users on IT best practices and tools.
• Keep the agile office IT equipment and stockroom organized.

Required Experience :

Education & Skills :

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