Human Centred Designer

Overview

Design customer experiences that impact Aucklanders on a day to day basis! Modern waterfront-based office in the heart of the CBD. A great opportunity to champion inclusive, collaborative design.

Te Whiwhinga mahi | The opportunity

It's an incredibly exciting time for AT and we have some important work to do to improve the experiences of our customers, communities, and our people now and into the future.

As a Human-Centred Designer you'll be a part of a team whose purpose is to co-create great experiences that make a meaningful difference to Aucklanders who work, live, and play in Tāmaki Makaurau. You'll be part of a team designing optimal customer and service experiences that impact Aucklanders and visitors to our city every day, outcomes which you may have experienced as you travel about Tāmaki Makaurau.

Responsibilities

• Design customer experiences that impact Aucklanders on a day to day basis.
• Collaborate in a waterfront-based office environment in central Auckland to champion inclusive, collaborative design.
• Co-create great experiences that make a meaningful difference to customers, communities and our people.
• Work with cross-functional teams to design optimal customer and service experiences for Aucklanders and visitors to the city.
• Contribute to thoughtful, human-centred design processes and outcomes across programs and services.

About you

Benefits

At Auckland Transport, people are at the heart of everything we do. We’re proud to foster a workplace where inclusion isn’t just encouraged—it’s embedded in our culture. We celebrate diversity in all its forms and are committed to creating an environment where everyone feels safe, respected, valued, and supported. Our values guide how we work and connect : Manaakitanga – we care deeply for our communities; Tiakitanga – we prioritise safety in every journey; Whanaungatanga – we build strong relationships; and Auahatanga – we strive to be better, bolder, together.

Application details

Come help shape the future of transport in Auckland. Apply today with your CV and cover letter.

We tiaki all those who use transport in Tāmaki Makaurau.

For further information, contact Steve at

Location : Western Auckland; Central Auckland; South Auckland; North Auckland; East Auckland; Waiheke and Great Barrier Islands

Reference number : 73454

Posted : 04 Nov 2025

Closes : 18 Nov : 00

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