Assistant Store Manager - Starbucks Pukekohe

Tahua Capital LtdAuckland, Auckland, New Zealand

11 days ago

Job description

The Assistant Store Manager plays a vital role in delivering our mission by supporting the store manager in all aspects

of store operations. This role helps create a culture of operational excellence, outstanding customer service, and

partner development while supporting financial and business goals. The Assistant Store Manager helps lead a team

of partners to deliver consistently high standards, embody Starbucks values, and foster a welcoming store

environment. This position requires strong leadership, initiative, and the ability to make decisions that support store

success.

Location : Auckland

Number of Positions for this job : 1

Employment type : Permanent, full-time

Days required : 5 days (Rostered between Monday- Sunday)

Hours : 30 – 40 hours

Hourly Rate : $ 28.37 - $29.81 per hour

Operational and Financial Excellence

Support the store manager in managing all aspects of day-to-day operations.
Assist with driving store sales, managing labour and inventory, and controlling costs to support financial contribution.
Ensure accurate cash handling and adherence to all operational policies and procedures.
Monitor product quality, presentation, and stock levels to ensure customer satisfaction and reduce waste.
Analyse business trends and partner performance to recommend improvements to the store manager.

Partner Development and Leadership

Actively participate in the recruitment, training, and development of store partners.

Coach and support partners in delivering the Starbucks Experience through Operations Excellence.

Provide consistent, constructive feedback to help partners grow and succeed.

Step into leadership responsibilities in the store manager’s absence, including staffing, scheduling, and partner engagement.

Customer Experience

Ensure all partners consistently deliver legendary customer service.

Model a “customer comes first” attitude by engaging with customers and responding quickly to their needs.

Address customer concerns effectively and promptly.

Maintain a clean, organised, and welcoming store environment.

What you’ll bring to the role :

2+ years of progressive retail or food service experience, with at least 1 year in a supervisory or team

leadership role.

Strong interpersonal and communication skills.

Proven ability to coach, motivate, and inspire others.

Solid problem-solving and decision-making skills.

Strong time management, prioritisation, and organisational skills.

Ability to work in a fast-paced, ever-changing environment.

High level of integrity, dependability, and professionalism.

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Assistant Store Manager • Auckland, Auckland, New Zealand