Service & Sales Specialist - Full Time | Fixed Term

Overview

As a Service and Sales Specialist based within our National Contact Centre in Mt Wellington, you will be the first point of contact for our customers. Your goal is to ensure a seamless and positive experience across phone, email, LiveChat, and other digital platforms. You will handle inquiries, resolve issues, and promote our products, all while maintaining our commitment to exceptional service. This is a Fixed Term contract until March 2026.

Your Impact

• Customer Engagement : Achieve service level objectives by managing your availability and ensuring prompt responses to customer inquiries.
• Issue Resolution : Address customer queries efficiently, ensuring timely resolutions in line with our service agreements.
• Feedback Promotion : Encourage participation in post-call surveys to gather insights and improve customer experience.
• Sales Support : Understand customer needs and provide tailored product solutions to enhance their experience.
• Accurate Data Management : Maintain meticulous records and ensure all interactions are logged accurately.
• Safety Commitment : Contribute to a safe workplace by adhering to health and safety practices.

About You

Key skills and experience you’ll bring to the role :

Your Benefits

You\'ll get a fantastic package that includes :

Working at CCEP

We are exceptionally proud to be recognised as one of NZ’s Best Employers several years in a row! We are successful because we are passionate, hard-working, and committed to our products, our customers and each other. CCEP is a place where people can grow, be happy and be well in a safe, open, and inclusive workplace. We are committed to equal employment opportunities for all employees and to providing employees with a safe work environment free of discrimination and harassment.

We welcome candidates from a wide range of backgrounds, including individuals with disabilities, unique health or mental health requirements, and / or those who embrace neurodiversity to apply for our roles. If you need any accommodations or assistance during the recruitment process to ensure you can showcase your unique differences, please feel free to inform us in your application.

CCEP is committed to the health and safety of all employees. This role includes a pre-employment health evaluation process and drug test.

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