Lead or Principal Microsoft Dynamics 365 Customer Engagement Consultant

Lead or Principal Microsoft Dynamics 365 Customer Engagement Consultant

Smart consultants, a mindset of professional growth and customer success, and a company culture where people are our greatest assets - this is what you'll find at Theta. We are a highly regarded, New Zealand‑owned technology consulting company that offers a creative and stimulating work environment and values and respect inclusivity and diversity.

Are you a seasoned Microsoft Dynamics 365 Customer Engagement (CRM) expert who thrives on solving complex business challenges, leading delivery teams, and shaping the future of customer experience through technology?

We're looking for a Lead or Principal Microsoft Dynamics 365 Customer Engagement all‑rounder to join our high‑performing D365 team in Wellington. This senior role will suit someone who is passionate about architecting and delivering impactful solutions, mentoring others, and driving innovation across the Microsoft Dynamics 365 and Power Platform ecosystem.

What you'll be doing :

• Architecting and designing robust Dynamics 365 and Power Platform solutions
• Leading cross‑functional teams of developers and functional consultants to deliver high‑quality outcomes for customers
• Coaching and mentoring consultants and contributing to internal capability development
• Driving product innovation and reusability through internal development initiatives
• Representing Theta in the wider D365 and Power Platform community through forums, presentations, and events
• 10+ years of hands‑on experience with Microsoft Dynamics 365 Customer Engagement and Power Platform
• Experience in leading and delivering multi‑million dollar projects, preferably in the government sector
• Deep expertise in solution architecture, analysis, design, configuration and delivery
• Experience in identifying use cases and implementing AI solutions
• Experience with using AI to aid with writing code
• Proven leadership in delivering successful projects and managing stakeholder relationships
• Excellent communication skills across written, presentation, and workshop formats
• Ability to guide stakeholders in solving business problems through technology

We have 30 years of experience as a New Zealand‑owned technology consultancy. We take pride in our multicultural and diverse team of 300+ skilled professionals. Our offices are in Auckland, Tauranga, Wellington, and Christchurch.

Working with customers in both the public and private sectors, we strive to deliver innovative solutions and enable smarter outcomes. Our company attracts some of the brightest minds in the industry, as we foster a culture of excellence and continuous learning.

Our values are :

Benefits of working at Theta | Ngā hua ka puta i te mahi ki Theta

We embrace gender equality and are committed to providing a supportive, diverse and inclusive work environment.

Theta is committed to giving back to the community and are avid supporters of Cure Kids. We compete in various adventure races and do many other things to raise money for Cure Kids. And we make time for the fun things in life!

We currently provide the following benefits to ensure your professional development and personal wellbeing :

Please note : Potential employees will be required to consent to a Ministry of Justice (and potentially a Credit check)

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