Social Media and Engagement Coordinator

Are you passionate about digital storytelling and building vibrant online communities? We're looking for an exceptional Social Media & Engagement Coordinator who thrives on creating engaging content, fostering donor relationships, and supporting impactful campaigns across our social channels.

This is your opportunity to join a purpose-led organisation and a collaborative team, where your creativity and organisational skills will help strengthen donor engagement, support marketing goals, and grow our brand presence.

What You'll Be Doing

• Coordinate and create engaging organic social media content that reflects our brand and connects with our audience.
• Manage online communities - responding promptly and positively to queries, striking the right tone in comments, and navigating the nuances of content moderation.
• Support and execute social media campaigns for donor acquisition, retention, and new site launches.
• Monitor, report, and optimise social media performance using analytics and insights.
• Collaborate with internal teams and external partners to deliver cohesive messaging and support organisational initiatives.

What You Bring

• A qualification in Communications, Marketing, Digital / Social Media, Journalism, or a related field.
• 2+ years' experience creating and managing social content across multiple platforms (Instagram, TikTok, LinkedIn, Facebook, etc.), which ideally includes experience creating and editing short-form vertical video content.
• Strong understanding of digital communication principles, content strategy, and user engagement.
• Familiarity with digital marketing tools and platforms (e.g., Meta Business Suite, Google Analytics, Hootsuite, email marketing).
• Excellent written and verbal communication skills, with a knack for storytelling.
• Experience in community management and engaging with audiences online.
• Collaborative, adaptable, and proactive mindset.
• Commitment to upholding organisational values, compliance, and continuous improvement.
• A portfolio of work that showcases your creative digital storytelling ideas and execution.Ideally you will also bring experience creating social media content for government or NGOs

Why You'll Love It Here

• Join a supportive, creative, and purpose-driven team.
• Opportunities to grow your skills and career in a fast-paced digital environment.
• A culture that celebrates curiosity, teamwork, and making a difference.
• Competitive salary, flexible work arrangements, and other great perks.

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