Senior Project Manager - CRM

Ko tātou tēnei - Hei hāpai ake i a koe | This is us.Where you matter.

Kiwibank’s Transformation Office is where strategy becomes action. As a Senior Project Manager, you will help deliver change that supports better outcomes for our customers and our people. You will work alongside experienced professionals in a collaborative environment, contributing to projects that align with our purpose of making Kiwi better off. This is a chance to apply your leadership and delivery expertise in a team that values accountability, customer focus and continuous improvement.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us.Where making an impact matters.

We are seeking a Senior Project Manager to provide strategic leadership and drive the successful delivery of a business changes and transformation initiative that connects platforms, processes, and experiences that we will wrap around our Business and Retail customer journeys within agreed timeframes, scope, and budget. This role requires strong stakeholder engagement, adherence to governance standards, and alignment with Kiwibank’s approved methodologies.

The Senior Project Manager will work collaboratively with partners across the Discovery, Design, and Delivery phases to achieve key milestones.

Ko tātou tēnei. Kia hāpai i ō pūkenga |This is us.Where your expertise matters.

For this role we’re looking for a Senior Project Manager who brings strong leadership, thrives in complex delivery environments, and can turn strategic intent into clear, actionable plans. We’d love to hear from you if you have experience in the following :

• Proven experience in technology delivery, specifically implementing CRM solutions—ideally Salesforce.
• Strong stakeholder management skills including engagement with executive leadership
• Experienced in planning and delivering projects in complex environments with multiple dependencies
• Confident in leading teams, taking ownership and driving proactive delivery
• Proficient in developing investment cases, managing budgets and tracking benefits
• Experienced in turning strategy into actionable delivery plans
• Strong customer‑centric mindset with ability to integrate feedback into delivery
• Familiarity with agile methodologies and leading business change initiatives
• Background in business transformation, customer experience or digital delivery
• Banking experience is preferred but not essential

You don’t need to meet every requirement to apply. Most importantly, we’re looking for a Senior Project Manager who brings leadership, clarity and a proactive mindset to complex delivery environments, with a passion for driving strategic outcomes and meaningful change.

Tono mai |Apply Now –applications close on Wednesday 3rd December 2025 . We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

For more detailed information on the role, please see the attached Position Description : Senior Project Manager PD

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us.Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work – this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too! For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.

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