Loyalty Manager

Company Overview

bp is an integrated energy company whose purpose is to deliver energy to the world, today and tomorrow. But we can’t do it alone. We’re a complementary team of engineers, scientists, traders, and business professionals determined to find answers to problems that must be solved. We believe that our team is strengthened by diversity. We invite applications from all suitable candidates regardless of your gender, race, sexual orientation, or neurodiversity.

The Opportunity

Make your mark in a global organization and lead a highly ranked consumer loyalty program! The purpose of this role strives to provide extraordinary consumer experiences that create sustainable competitive advantage for the business through building stronger relationships with our customers. This will be achieved by developing a thorough grasp of our customer’s requirements and drivers, creating engaging and relevant offers that drive long term customer value and loyalty. Reporting to the Head of Loyalty ANZ, we’re looking for a passionate, creative, and commercial Loyalty Manager. This rare role involves running our partnership with Woolworths, launching new offers for Everyday Rewards members, and leading loyalty operations and offers vital contributing to our growth!

Key Responsibilities

• Strategy – develop a clear vision and roadmap for our loyalty offer that meets the needs of both our consumers and the business objectives
• Global Excellence Collaboration – work with bp’s global Network of Excellence to shape the loyalty strategy and roadmap, ensuring alignment with global frameworks
• Program Management – accountable for the Everyday Rewards programme and operational management
• Performance Management – demonstrated commercial acumen through data‑driven decision‑making, financial modelling to optimise loyalty initiatives and monthly performance / budget management
• Leadership – provide leadership and guidance on how we can best develop compelling offers that are personalised, timely and contextually relevant
• Customer Insights – build a deep understanding of our customers’ needs and motivations and identify new opportunities to bring value and build lasting relationships with them
• Collaboration – work closely with key customers across the organisation including brand marketing, retail, sales, operations and finance
• Delivery – ensure that the right capabilities, processes and systems are in place to enable effective delivery of our loyalty strategy. This includes working with technology, locally and globally, to maintain loyalty systems and new offer requirements.
• Team – build a high performing squad who have the right mix of skills and experience to deliver against our objectives including loyalty, brand, data, and CRM.

About You

Why Us

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Marketing and Sales

Industries

Oil and Gas

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