Assistant Store Manager - TÄhuna (Queenstown)

Patagonia Aotearoa New Zealand – Assistant Store Manager Tāhuna Queenstown

Patagonia is an outdoor apparel business like no other. "We're in business to save our home planet." A certified B Corporation, the company is recognised internationally for its commitment to product quality and environmental activism. 100% of profits go to fight the environmental crisis. Founded by Yvon Chouinard in 1973, Patagonia is based in Ventura, California with offices around the world including our Aotearoa (New Zealand) office in Tāhuna (Queenstown).

Our values stay true to a business started by climbers and surfers. The approach emphasizes simplicity and utility : build the best product and provide the best service; examine our practices openly and honestly; protect our home planet; be just, equitable and antiracist; do it our way.

We look for candidates with proven experience who thrive in a team-based atmosphere and who are passionate about their communities, the environment, and caring for others. We seek core Patagonia product users who love to spend time in the mountains, ocean, and wild nature. People who deal well with ambiguity, learn on the fly, demonstrate sound judgment, and solve problems creatively are most successful with us. We want someone who builds and maintains relationships with ease and desires to put the customer at the centre of everything they do. We don’t look for "stars" seeking special treatment and perks. Our best efforts are collaborative, and Patagonia culture rewards the ensemble player, while it barely tolerates those who need the limelight.

The Role :

Our retail stores are where our brand comes to life, and as the Assistant Store Manager you are the embodiment of the brand for our customers and our team. Based in our Tāhuna (Queenstown) store and reporting to the Store Manager, you will welcome, assist, and engage customers by providing a positive experience for everyone who visits. Your store is a hub for environmental activism, community, sport, and positive vibes.

As the Assistant Store Manager, you are proficient and support in all areas of running the store. You will focus on building relationships and act as a role model to your team. You share your knowledge of core sports and products, your passion for the community, and your efforts to protect the local environment. By developing your retail team, you ensure that our customer service experience is consistent, authentic, aligned with Patagonia's core values and best-in-class. You act as an ambassador for Patagonia in your store and community and have goals to expand your leadership. All employees are encouraged and empowered to creatively solve problems and put the customers' needs at the centre of everything we do.

About You :

You are passionate about the environment and core outdoor sports

• You engage customers and inspire them to get involved.
• You inspire and facilitate staff conversation, innovation, and education about environmental issues.
• You connect your community to important environmental and social issues by hosting events and elevating campaigns.
• You have an interest or are deeply engaged in one Patagonia's core outdoor sports.
• You assist in building a team of people crossing many different outdoor endeavours to ensure all customers sound and honest expertise.
• You understand the importance of a functional clothing ecosystem and can educate customers and your team on how to build the right kits for their adventures.
• You engage and partner with local grassroots non-profit organisations through our 1% for the Planet grants and other partnerships, including events, product donations, and activism activities.
• You operate an environmentally responsible business by recycling, conserving energy, and using alternative modes of transportation.
• You use the company's mission and core values as guides for decision-making and act as a brand advocate inside and outside of the store.

Your customer service is not bound by convention.

You are action-oriented and take initiative.

You value and demonstrate quality in all that you do.

You are a life-long learner and teacher.

You create a safe store environment

You are business minded

Equal Employment Opportunity

Patagonia is an equal opportunity employer. Patagonia recruits, employs, trains, compensates, and promotes without regard to race, religion, colour, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, or individuals with a disability. Patagonia is proud of our diverse workforce and encourages applications from diverse cultural backgrounds.

Like our planet, our company is an interconnected network of ecosystems dependent on each other. Patagonia is a global community with members that seek to respect, uplift and celebrate all the qualities that make each of us unique - members that look to champion justice, equity and inclusion across our company and beyond.

Accessibility Support

Patagonia is committed to ensuring that our hiring process is accessible for talent of all abilities. If you require assistance and or accommodation in the search and or application process, please contact us at with your full name, best way to reach you, and the accommodation needed to assist you with the application process.

Benefits

Patagonia provides employees with a very competitive benefits package (unique to each role) that may include environmental internships, employee discounts, generous clothing allowance, matching of charity donations, and more.

Applicants must have full and ongoing working rights within Aotearoa New Zealand.

This position is full-time, 76 hours per fortnight, requiring regular weekend work and occasional evening hours required.

#J-18808-Ljbffr