Channel Operations Lead : Self-Service - Fixed Term until December 2026
Westpac New ZealandWorkFromHome, Waikato, New Zealand5 days ago
Job description5+ years’ experience in project and operational management, ideally in a banking or technology environment Proven ability to lead large-scale infrastructure projects with multiple stakeholders Strong background in vendor management, contract negotiation, and SLA / KPI oversight Experience managing a self-serve network (ATM or similar) Technical knowledge of self-service devices and channels (preferred) A collaborative leadership style and a passion for delivering results
Channel Operations Lead : Self-Service – Fixed Term until December 2026
Location : Anywhere in New Zealand
What You’ll Do
- Leading complex projects — including nationwide ATM upgrades, capability enhancements, and hardware rollouts — with multiple internal and external stakeholders.
- Managing the self-service network, ensuring optimal performance, uptime, and vendor accountability.
- Driving operational excellence, including process improvement, risk mitigation, and compliance.
- Leading a high-performing team of Self-Service Analysts, fostering a culture of customer focus and continuous improvement.
- Overseeing financials, including capex tracking, budget management, and cost optimisation.
- Engaging vendors and industry partners, ensuring service levels and contractual compliance.
What You’ll Bring
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Fixed Term • WorkFromHome, Waikato, New Zealand