Customer Care Analyst

Salt is delighted to be supporting a global organisation in the SaaS industry, who is seeking a Customer Care Analyst who thrives in a fast-paced, customer-first environment.

This is your chance to own the customer experience and make a real impact by supporting clients through their software transitions.

As a Customer Care Analyst, you will play a key role in helping customers migrate their software applications from private to public cloud.

You will manage specific cases, resolve issues, and ensure every customer feels supported and heard.

Key Responsibilities

Proactively manage and escalate customer issues to prevent potential issues before they escalate into a crisis

Ensuring timely and accurate handling of requests via Salesforce

Coordinate internal processes to meet client migration timelines

Requirements

Exceptional customer service skills, along with high attention to detail

Ability to efficiently manage and monitor substantial amounts of data

Strong written and communication skills in English

Experience working within a fast-paced call centre environment

Familiarity with Salesforce or similar ERP systems

Resilient, adaptable, and dependable

Quick learner with the ability to pick up new systems and processes

To apply, please click QUICK APPLY now.

Alternatively, for a confidential conversation, please call Julia Yen on

We're proud to have been finalists for

• RCSA Awards in the Excellence in Client Service and Excellence in Candidate Care categories, and finalist for a
• SEEK Annual Recruitment Award in the Large Recruitment Agency of the Year category.

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do.

We extend our sincere appreciation to everyone who has contributed to our continued success.

Job Information

Job Reference : JO-

Salary : hour

Job Duration : 12 Months

Job Start Date : 20 / 10 / 2025

Job Industries : HR & Business Operations

Job Locations : Auckland CBD

Job Types : Temporary

Apply for this Job

To apply, please follow the application process above.

#J-