Mortgage Specialist

Overview

To deliver superior customer service and support to the Third-Party Banking channel including Mortgage Advisers, Business Development Managers, customers and Credit Managers. The Mortgage Specialist is primarily responsible for managing a portfolio of Mortgage Advisers, assessing and making decisions on lending. They will use pricing and credit dispensations to make decisions to win business and follow the deal through to issuing lending documentation.

Responsibilities

• Adherence to credit policy and underwriting standards, referring deals outside authority level to SMS & / or Credit
• Developing & maintaining a high level of knowledge & understanding regarding lending products including policy, pricing, utilising discretions and dispensations
• Manage allocated tasks as requested to ensure SLAs are achieved and report any exceptions
• Smooth transition of customers to other business units where appropriate
• Contributing towards continuous improvements by identifying and implementing improvements in processes

What you will bring

Next steps

We support your career growth and development at Westpac! If this opportunity interests you, apply now!

Note : We do encourage you to inform your current line manager should you wish to submit an application.

Best wishes for your application.

Our Organisation

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

13 October 2025

About Westpac New Zealand

As a large New Zealand business and employer, we touch the lives of more than 1.5 million customers, 5000 employees and communities nationwide. Our first customer came from the Otago goldfields in 1861. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place that values, rewards and recognises individuality, where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive.

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