Housing Support Managers (Counties Manukau)

Te whiwhinga mahi - Our opportunity

As Housing Support Manager, you will work directly with a portfolio of our customers and their whanau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.

You will be supporting some of our low and medium complex needs customers which could involve dealing with disruptive behaviour situations, rent arrears and debt collection / recovery.

You will visit our customers at their Kainga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whanau.

This is a fast-paced and dynamic role where your time management, prioritisation skills and ability to adapt quickly to changing demands will be crucial.

You will be technical savvy to navigate different internal systems and tools to efficiently document critical information and data.

Nga pumanawatanga ou - What you will bring

• You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.
• You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.
• You'll be comfortable and skilled to work on rent arrears and debt recovery.
• Experience in tenancy, emergency or social housing space will be preferred.
• Added advantage if you have knowledge of Residential Tenancy Act.
• We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.
• Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika.

As this role requires travelling around the local area, you will have a current, clean and full NZ driver's licence (pool vehicle provided).

Nou te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave, and flexible working arrangements.As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.

We want to ensure you are healthy and have work-life balance.

Mo matou - Our Organisation

At Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.

With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better.

That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

O tatou uara - Our values

Our values were developed by us, for us.

They unite us as an organisation and guide how we work every day.

Our values are :

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tuhono mai - Join us

To view the position description and apply for this role, please follow the online process via .

Please note : all applicants, including existing employees, need to follow this process.

If you have any questions about this role, please contact

Please note that applications will be reviewed as they are received, and we may progress suitable candidates prior to the closing date.

This helps us ensure a timely and streamlined recruitment process and supports prompt feedback for all applicants.

Applications close on Sunday, 21 September 2025 at 11 : 55pm.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.

We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.