Fm Supervisor

Job Title

FM Supervisor

Job Description Summary

SCOPE OF ROLE

Proactively manage the facilities to ensure that the facilities provide a great customer experience. The role will involve self-delivery (handyman services) as well as managing subcontractors and engaging with our clients.

LEVEL OF AUTHORITY

As outlined in the Financial Delegation Authority.

KEY RELATIONSHIPS (INTERNAL / EXTERNAL)

Internal

• ?Contract Manager – AIA
• ?C&W FM team – AIA
• ?C&W Trades Teams

External

JOB PURPOSE

Proactively co-ordinate and manage the provision of facilities service delivery to the Auckland Airport FM Contract.

Effectively meet client and Cushman & Wakefield expectations regarding service delivery, customer experience, job performance, price and quality. Ensure customer satisfaction through a culture of total ownership within the delivery team.

Job Description

ACCOUNTABILITIES

Achievement of AIA operational objectives for the CW AIA FM team

Managing relationships with AIA Properties team and their clients

Manage safety of self-delivery / contractor works by ensuring client Permit To Work process is followed and works are done safely and professionally.

Monitor and oversee in and out of scope tasks and events.

Audits of random tasks as required including monthly HSE & QA spot checks

Proactive inspections to detect and resolve issues impacting car park operations, health and safety and customer experience.

Self-delivery of simple repairs (handyman services) or manage subcontractors for overflow or larger repair works.

Develop, review and approve quotes for submission to the client in an efficient manner

Undertake initial investigations of issues or incidents that arise on site.

Co-ordinate in conjunction with the CSC Support the effective dispatch and close out of reactive work requests in accordance with KPI's

Co-ordinate in conjunction with the Scheduled Maintenance and Asset Coordinator effective dispatch and close out of scheduled, compliance, BWOF and asset data requirements in accordance with the contract KPI's and operational requirements.

Effective use of the mobility solution in the field by trade's staff especially in association with job status, asset information and condition ratings.

BACKGROUND AND EXPERIENCE

A minimum of five years working in a Trade / Property / FM background, a minimum of five years' experience in a commercial maintenance environment.

QUALIFICATIONS & TECHNICAL SKILLS

Trade qualification and registration in either HVAC, Electrical, Plumbing, Carpentry or similar trade an advantage but not essential.

Trade maintenance or commercial installation experience

Minimum of ten years' experience within the maintenance or commercial installation industry

Minimum of five years' experience managing a service or subcontractors

Ability to communicate and develop relationships

Ability to review all pricing / quoting both technically and financially

Understanding Quality Assurance Procedures

Understanding Health & Safety legislative requirements

Effective verbal and written communication skills

Planning ability

Computer skills – word and excel

Ability to use a tablet and smart phone

PERSONAL CHARACTERISTICS

Client relationship building skills

Commitment to health and safety

Ability to meet deadlines

Passion for customer service and making a positive impact on the customer's facilities

INCO : "Cushman & Wakefield"