Posted Sunday 29 June 2025 at 12 : 00 pm | Expires Wednesday 9 July 2025 at 11 : 59 am
Title : Duty Manager
Function
To coordinate and oversee the running of the hotel in the absence of the Hotel Manager or the Guest Experience Manager, with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security, and maximizing the profitability of operations.
Our Vision is to be leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities. We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.
Our Goals
- Growing revenue above market
- Business transformation
Our Values
Empowerment : We make it happenPossibilities : We evolve and innovateCommunity : We make the connectionKey Accountabilities
Ensure understanding of Our Target and drive with Front Office teamEnsure all staff are punctual and in uniformEnsure all departments are adequately staffedBe aware of VIP and Group arrivals and departures, and prepare accordinglyUse company time efficiently and productivelyMaintain effective communication with other departmentsFamiliarize with general operations of each department to facilitate decision-makingAssist departments when neededMaintain high service standards aligned with hotel valuesPromote hotel features, promotions, and facilities to guests and visitorsGreet all guests and visitors professionally and positivelyRepresent the hotel as its ambassadorManage the hotel complaint systemRectify and resolve guest requests or issues during shiftMaintain the duty log with relevant shift informationPerform other duties as requiredMaximize average rate and occupancy through liaison with key departmentsControl departmental expenditure within targetsMonitor costs such as consumables, energy, uniforms, and replacementsStay informed of current room rates and yield management strategiesEstablish financial controls with managementMonitor staff entitlements like overtime and leaveAssist with accounts receivable and rosteringDeliver quality products and services to meet guest expectationsLead in market positioning for accommodation and customer serviceEnsure staff have adequate product knowledgeMaximize sales opportunities through promotion and upsellingFoster a positive service culture and high service qualityAchieve and exceed guest feedback standardsResolve guest complaints professionally or escalate as neededEnsure presentation standards of hotel public areasImplement quality control proceduresStaffing strategies to meet financial and service goalsAct as the custodian of the hotel in absence of GM, ensuring safety and securityProvide effective leadership and HR managementMonitor staff morale and productivity, fostering a positive cultureImplement training and development initiativesEnsure staff adherence to grooming, punctuality, and conduct standardsCommunicate effectively across departmentsSupervise Front Office staff and participate in meetings and trainingMaintain staff training recordsEnsure security procedures are followedLead crisis management efforts during shiftsHandle incidents and emergencies appropriatelyEnsure compliance with policies and promote WH&S managementManage hotel assets and resources effectivelyResponsible for hotel float, keys, security, and incident reporting#J-18808-Ljbffr
