Executive Housekeeping Manager

Overview

About the Role : We are seeking an experienced Executive Housekeeping Manager to join our team at Sudima Christchurch City, an 86-room 5-star hotel in Christchurch Central City. You will oversee housekeeping operations to maintain high standards of cleanliness and guest satisfaction, lead a team of housekeeping staff, develop cleaning schedules and procedures, and collaborate with other departments to ensure effective communication and guest experiences. This role offers a path for advancement in Housekeeping Management and requires leading a dedicated team.

Position details : This is a full-time position, minimum 40 hours per week. Salary is $70,000–$75,000, depending on experience.

Key Responsibilities

• A hands-on approach to managing and supervising the daily operations of the housekeeping department
• Financial management, including developing and managing the yearly department budget
• Analyse monthly wage costs, productivity and operating costs while maintaining efficiencies
• Develop and implement training and development plans for your team including succession planning
• Conduct regular performance discussions, check-ins, and monthly staff meetings to motivate and inspire team members
• Train, motivate, and lead a team of housekeeping staff
• Organise team-building activities
• Ensure all guest rooms and public areas are clean, well-maintained, and hygienic
• Develop and implement cleaning schedules, standard operating procedures, and quality standards
• Monitor inventory levels and order cleaning supplies as needed
• Address and resolve guest complaints or concerns related to housekeeping
• Conduct inspections to ensure compliance with health, safety, and cleanliness regulations
• Active involvement in on-site auditing alongside the Hotel Manager
• Daily, weekly, and monthly task schedules to be monitored and adhered to
• Collaborate with other departments to ensure the highest level of guest satisfaction
• Work with the maintenance department to develop and maintain a preventative maintenance plan
• Build strong relationships within the hotel and with external suppliers
• Follow workplace health and safety policies, including safe work practices and correct manual handling procedures
• Report hazards, incidents, and near misses promptly

Requirements

Commitment to People

We are all valued — He kura te tangata. Hind Management is committed to accessibility. If you require assistance applying online, contact our office at or email We aim to respond within 48 hours (Mon–Fri, 9am–5pm).

Benefits

Who We Are

Sudima Hotels values teamwork, care, and Manaakitanga. We are a Five Star Employer of Choice (2019, 2022, 2024) and strive to create an inclusive, supportive workplace. Hind Management leads our hotel group with a focus on social and environmental responsibility.

We welcome applicants from diverse backgrounds, including disabled and neurodivergent candidates. Our hiring processes are fully accessible, and we will support you in presenting your best self.

Accessibility & Language

Nau mai, haere mai, tauti mai. If you need assistance, contact our Talent Acquisition Team. We celebrate diversity and aim to create an inclusive environment for all employees.

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