Service Manager | Front of House
Christchurch | Commercial Services | Permanent, Full-time
Lead a large, diverse portfolio of critical hospital support servicesProvide strategic and operational leadership across a large team Work alongside senior clinical and operational leaders to support safe, efficient and sustainable servicesHealth New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.
About the Role
As the Service Manager, Front of House, you will providestrategic and operational leadership across a portfolio of critical servicesthat support hospital flow, operations and communication across Canterbury andthe West Coast.Reporting to the General Manager, Commercial Services, youwill lead and oversee the business operations of Sterile Sciences, Orderlies,Contact Centre, Mail Services, Inter-hospital Shuttle, and Staff and PatientTravel. You will work closely with senior operational and clinical stakeholdersto ensure these services are safe, efficient, responsive and sustainable, whilealigning resources and performance with organisational priorities.This is a significant leadership opportunity and you willplay a key role in financial management, workforce and service planning,quality and risk management, continuous improvement and organisational change.A key component of the role is also the oversight of localcontract management. You will act as the District subject matter expert for anumber of local and national service level agreements, working withprocurement, contracted providers and internal stakeholders to ensure servicesare delivered in accordance with agreed requirements.You will bring a strong focus on patient safety, serviceexcellence and continuous improvement, while building high-performing teams andtrusted relationships across a complex healthcare environment.
About the Team / Service
Commercial Services provides a range of essential servicesthat enable the effective operation of our hospital and wider health system.The Front of House portfolio encompasses a diverse group ofservices that are integral to hospital operations and patient experience,including Sterile Sciences, Orderlies, Contact Centre, Mail Services,Inter-hospital Shuttle, and Staff and Patient Travel.Working across Canterbury and the West Coast, you will buildstrong relationships with clinical and operational leaders, corporatefunctions, unions, professional bodies and external service providers todeliver sustainable outcomes for our communities.
About You
You will bring:A tertiary qualification in a business-related discipline, together with a strong understanding of hospital operationsAt least eight years' people leadership experience and five years' experience leading complex operations within a hospital or healthcare settingProven experience leading organisational change and continuous improvement initiativesSound financial management and budgeting experienceThe ability to work collaboratively with clinical colleagues and a wide range of internal and external stakeholdersStrong judgement, planning and accountability, with the ability to deliver results in a complex environmentExcellent communication and relationship-building skills, with the ability to adapt your approach to different audiencesA commitment to Te Tiriti o Waitangi, patient safety, quality improvement, inclusion and continuous improvement.Experience in workforce planning and management, ahealthcare background in nursing or allied health, and/or a postgraduatemanagement qualification would be advantageous.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverse Māori, Pacific,disabled, and rainbow communities.
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