Customer Care Consultant (12 - Month Contract)

Job Description

Customer Care Consultant (12 - Month Contract) Where will your career take you next?Let’sfind out together. At Zurich Cover-More,we’reproud to be one of the world’s leadingtravel insurance andassistanceproviders.Each year, weprotect more than20 milliontravellersworldwide, making surewe’rethereevery step of theirjourneywithproactive care, personalisedcoverand specialist support.Zurich Cover-More partnerswithmany of the world’s best-known brands– think major airlines, travel giants, top banks, credit card providers, andlargeretailers – to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More istheglobaltravelbrandofZurich Insurance Group, one of the world’s leading multi-line insurers. Our familyof customer-facing brandsincludes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together,we’reredefining what it means to travelsafelyandwith confidence. Whetherit’sa long-awaited holiday, a last-minute business trip, or an unexpected detour, wedeliver in the moments that matter. About Cover-More Travel Insurance in New Zealand This role is part of our Cover-More Travel Insurance team in New Zealand.Cover-More Travel Insurance has been part of the New Zealand travel sector since2007,and we are one of the country’s leading providers of travel insurance and medicalassistance. Based in Auckland, Cover-More NZ works with well-known Kiwi brandsand alsooffers travel insurance directly to travellers.We are here for our customers before, during and after they travel away from home, helping them feel safe, protected, and cared for every step of their journey. What you’ll be doing: Our Customer Service Auckland team has an opportunity available in a 12-month maternity leave contract . This is a great opportunity to join a dynamic team and provide outstanding support to our Cover-More customers and partners. Deliver exceptional customer service to internal and external customers within company guidelines and regulatory obligations Handle enquiries by phone, email and chats and provide advice andassistanceto customers and partners regarding (but not limited to) policy coverage, policy administration, existing medical conditions, new and/or existing claims Maintainaccuraterecords of calls received, using relevant CRM,telephonyand relevant digital support systems Register and resolve customer complaints within the compliance framework Participate in Quality Improvement activities aimed at improving service functions What skills and experience you’ll bring on this journey: Previousexperience in an omni channel contact centre (desirable) Previousexperience in the travel industry and/orfinancialservices (desirable) Relevant experience working with CRM,telephonyand Live Chat systems (desirable) Strong Microsoft Office skillsand typing speed of 60-80 wpm (desirable) Strong verbal and written communication skills Ability toproblem solve and building a trusting partnership with customers Why you’ll love working with us! We value optimism, caring, togetherness,reliability,results-orientation,and forward-thinking. We have more than3000employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts,customerserviceandcorporate servicesprofessionals. We share a global purpose to look aftertravellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensuresyou canmaintainwork-life balance with the flexibility of3 days in the office and 2 days working from home. Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’recommitted to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career. Take the time you need, for you and your community. We encourage youto take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Travel and work with us. We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today! Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life hastaken you, we welcome you to bring your whole self to work. Just be you – becausethat’sexactly whowe’relooking for. Appy today and let’s gotogreat placestogether! #J-18808-Ljbffr