Ranger, Visitor Centre | Tūtei Pokapū Manuhiri (Aoraki/Mount Cook)

Job Description

If you love people, nature, and keeping things running smoothly, keep reading... Create memorable visitor experiences in a world-class destination Full-time, permanent role based in Aoraki/Mount Cook National Park Salary range: $62,192 - $67,446, depending on experience Based in the heart of the Southern Alps / Kā Tiritiri o te Moana, this is a rewarding opportunity to connect people with New Zealand's unique natural and cultural heritage. Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao Tūroa Mō te tūranga | About the role As the welcoming face of Te Papa Atawhai, you'll help visitors make the most of their time in Aoraki/Mount Cook National Park. Providing advice on recreation, conservation, and safety, you'll be the first point of contact for visitors, stakeholders, and DOC staff. Working within a close-knit team, you'll deliver exceptional customer service, manage visitor centre operations, support administrative processes, and contribute to a range of work programmes. The position will be focussed on: Providing visitors information on day hikes, backcountry tramping, weather, track conditions, transport options, and safety recommendations Managing bookings for huts and campsites Maintaining a tidy, welcoming, and well-presented visitor centre Managing administrative tasks, including banking reconciliation, data entry, invoicing, and retail stock control Provide cross-functional support to our Heritage & Visitor programme, including cleaning and maintaining campgrounds, shelters, huts, toilets, and bathroom facilities as required Managing track closures and monitoring visitor access Our Visitor Centre operates seven days a week. This position is rostered five days on and two days off and includes weekend and public holiday work. Discover what it's like to live and work in Aoraki Mount Cook through our info sheet Ngā pūkenga me ngā wheako | Skills and experience This is a varied and fast-paced role that requires flexibility, initiative, and a passion for helping visitors connect with our natural environment. Experience in a visitor centre, tourism, retail, sales, or other customer-facing environment Strong interpersonal and communication skills, with the ability to build positive relationships and work effectively as part of a team The ability to remain organised and maintain high standards in a busy environment Problem solving abilities, initiative, and a positive 'can-do' attitude An interest in conservation and the outdoors, with an understanding of recreation and tourism opportunities in Aoraki/Mount Cook and the wider Eastern South Island Region. Confidence using computer systems and learning new technology The ability to communicate safety information clearly and positively Availability to work weekends and public holidays A current full New Zealand driver's licence He aha ngā pāinga mōu? | What's in it for you? DOC is committed to a culture where everyone can participate, thrive, and grow. We're driven by our values and behaviours, and are working towards being an organization that is diverse, equitable, and inclusive by default. Salary: $62,192 - $67,446, depending on skills and experience. Eligibility: You must hold a valid NZ work visa that covers the duration of employment. Please note, we are not engaging with recruitment agencies for this role. Applications close at 11:59 pm on Sunday 27th September. This advert may close early, so please apply promptly For further enquiries please contact Leeza Young, Senior Recruitment Advisor, leeyoung@doc.govt.nz #J-18808-Ljbffr