Talent.com
AccorHotel
Guest Services ManagerAccorHotel • Auckland, Auckland, New Zealand
Guest Services Manager

Guest Services Manager

AccorHotel • Auckland, Auckland, New Zealand
10 days ago
Job description
  • Deliver exceptional guest experiences and create memorable stays.
  • Take initiative to enhance service standards and drive efficiency.
  • Maintain immaculate public areas and a welcoming hotel environment.
  • Communicate effectively across departments to ensure seamless guest service.
  • Promote and champion the ALL Loyalty Programme to maximise guest engagement.
  • Provide personalised service to all guests with special attention to VIP experiences.

Qualifications :

You will be

  • Working flexible shifts across a 7-day roster including overnight shifts when required.
  • Supervising shifts and leading by example to ensure smooth hotel operations.
  • Providing coaching guidance and support to develop a high-performing team.
  • Delivering exceptional communication and service both in person and over the phone.
  • Anticipating guest needs through strong awareness and attention to detail.
  • Building genuine guest connections and creating memorable experiences.
  • Holding a current First Aid Certificate and LCQ/Managers Certificate.


Additional Information :

  • Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
  • Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
  • Accors referral reward program
  • Meals on shift
  • Accors Parental Leave Scheme
  • Access to our Employee Assistance Program
  • Paid birthday leave

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.

ACCORs PURPOSE STATEMENT

Pioneering the art of responsible hospitality connecting cultures with heartfelt care


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1

Create a job alert for this search

Guest Services Manager • Auckland, Auckland, New Zealand

Similar jobs

Sales Manager – Relocate to New Zealand Premium Health & Fitness Club

Love Recruitment InternationalAuckland, Auckland, New Zealand

Sales Manager – Relocate to New Zealand.Premium Health & Fitness Club | Auckland.NZD $75,000 base + commission + relocation support.This role is exclusively open to candidates eligible for a New Ze... Show more

Restaurant Manager

Wendy'sAuckland, NZ

A Restaurant Manager is responsible for the restaurant’s daily operations, including, but not limited to:.Maintain day-to-day operations of the restaurant.Create and manage staff schedules.Intervie... Show more

Assistant Store Manager - Sunglass Hut

Sunglass HutMangere, Auckland, NZ

We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is u... Show more

Beauty Therapist, NZ - Expression of Interest

Laser Clinics AustraliaAlbany, Auckland, NZ

Expression of Interest - Beauty Therapists Across New Zealand.Ready to help others feel their version of WOW? Laser Clinics has been in the confidence business since 2008, offering transformative b... Show more

Assistant Store Manager | Sunglass Hut | FT | NZ | Auckland International Airport

Sunglass HutMangere, Auckland, NZ

We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is u... Show more

Management opportunities - Queensgate

DuskWestgate, Auckland, NZ

We are calling all passionate leaders who are ready to ignite their career.This management opportunity will allow you to grow with the new store by leading the team to greatness, whilst welcoming n... Show more

Associate Service Technician

Cdc Data CentresHobsonville, Auckland, NZ

Established in 2007, CDC Data Centres is Australia’s and New Zealand's leading operator of sovereign, secure, world-class data centre facilities.Headquartered in Canberra with multiple facilities i... Show more

Join the Petstock Group World...NZ Expressions of Interest

PETstock Pty LtdTakapuna, Auckland, NZ

Here at the Petstock Group we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!.Award-winning program... Show more

Expression of Interest (NZ) – Clinic Managers, Assistant Clinic Managers & Beauty Therapists

Laser Clinics AustraliaAlbany, Auckland, NZ

Expression of Interest – Clinic Managers, Assistant Clinic Managers & Beauty Therapists (New Zealand Wide).Ready for growth? Confident Careers Start Here.We’re welcoming Expressions of Interest... Show more

Clinic Manager, NZ - Expression of Interest

Laser Clinics AustraliaAlbany, Auckland, NZ

Expression of Interest - Clinic Managers Across New Zealand.Ready to help others feel their version of WOW? Laser Clinics has been in the confidence business since 2008, offering transformative bea... Show more

Restaurant Manager - Relocate to QLD!

Grill'dAuckland, NZ

Restaurant Managers - Join Grill’d’s Growth Story .We’re opening more restaurants, expanding into new locations across Australia, and taking our Drive Thru footprint to the next level.Add a fresh, ... Show more

Cluster Manager - New Zealand

DuskWestgate, Auckland, NZ

At dusk, we're all about igniting the spark of joy through our beautiful candles, home décor, inviting stores and knowledgeable team.With almost 150 stores across Australia and NZ and more on the h... Show more