Customer Service Officer - Penrose

Customer Service Officer – Penrose * Supportive team culture * Dynamic, site-based role where no two days are the same * Opportunities to grow your skills and career If you're ready to step into a role where no two days are the same, and where you can truly make an impact—we want to hear from you! About the Role We're looking for a dynamic and driven Customer Service Officer to join our Customer Service team at Potters Penrose site. You'll be at the heart of our customer experience—keeping things moving, solving problems, and delivering excellence every day. Work hours are Monday to Thursday – 8:00am to 4:30pm, Friday – 7:30am to 4:00pm. Key Responsibilities * Deliver exceptional customer service via phone, email, and system channels * Process customer orders accurately and efficiently (moderate–high complexity) * Provide product, technical, and sales support across multiple brands * Proactively manage stock availability, lead times, and order fulfilment issues * Liaise with logistics to coordinate timely and cost-effective deliveries * Keep customers informed on order status, delays, and solutions * Investigate and resolve customer enquiries, complaints, and returns * Maintain accurate data and reporting within SAP/CRM systems * Collaborate with sales, operations, and dispatch teams to deliver outcomes * Contribute to continuous improvement initiatives and process enhancements What You Bring You're someone who thrives in fast-paced environments and loves being part of a team that genuinely supports each other: * Minimum 2 years' experience in a customer service role * A natural communicator (written and verbal) with a professional, customer-first mindset * Confidence handling complex queries and multiple systems * Experience with SAP, CRM platforms, and order management processes (advantageous) * Strong collaboration skills across sales, operations, and logistics * A proactive attitude and passion for continuous improvement * Team player mentality with a drive to succeed together What is on offer We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team: * Attractive salary and benefits, including access to exclusive discounts and offers. * Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed. * Care and wellbeing offer with access to an employee assistance program. * Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands * Enjoy a dynamic, site-based role where no two days are the same. How to Apply: Just click on the Apply for this job button. We encourage you to apply even if you don't meet 100% of the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you! To find out more about us, visit (potters.co.nz) At CSR, we're building a better future together. We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems. At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage. We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.