Receptionist Administrator - Outpatient Services

Job Description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Receptionist Administrator - Outpatient Services Health New Zealand - Te Whatu Ora - Southern - Dunedin, South Island Receptionist Administrator - Outpatient Services Salary between $67,943 - $72,495 per annum Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. About the Role The Reception Administrator will help keep the Dunedin Hospital outpatient service running smoothly by staffing Outpatients reception desk and providing flexible administration support to adjacent clinics Tasks include but are not limited to: Greeting arriving visitors to the clinic areas and ensuring they understand where they need to go Enquiries via phone (including message banks), email and digital task lists are monitored, answered, forwarded and/or acted upon within expected timeframes. Process patient arrivals promptly in the patient queue management system, prior to consultation. Support patients to use self-check-in kiosks and associated technologies if needed Load accurate referral details and descriptions in the patient administration system Ensuring all scanning and filing is up to date Other administrative tasks. You’ll work closely with other administrators and clinical teams to facilitate efficient patient flow through effective communication, coordination and administrative support to outpatient clinical teams. About the Team/Service/ Location Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community. About you Our ideal candidate will: Previous customer service or reception experience Knowledge of office systems Be a strong written and verbal communicator Have excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook Be a touch typist with a typing speed above 65 words per minute Have a strong attention to detail Be respectful of the privacy of individuals when dealing with personal information Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. We will review applications as received and may proceed with the recruitment process, before the closing date of this advert. #J-18808-Ljbffr