Duty Manager | Carlton Bar & Steakhouse

Job Description

Carlton Bar & Steakhouse is looking for experienced Duty Managers to join the team. We’re strengthening our Duty Manager pipeline ahead of upcoming team movements, as well as preparing for six months of maternity leave cover from September. If you’re an experienced hospitality supervisor or Duty Manager who enjoys leading from the floor, delivering great service and being part of a busy, hands‑on team, we’d love to hear from you. About the Role As a Duty Manager, you’ll take the lead during your rostered shifts and help keep the venue running smoothly. You’ll work closely with the wider management team while supporting and developing our front‑of‑house team. You’ll be responsible for: Overseeing day‑to‑day venue operations during rostered shifts Opening and closing the venue in line with company procedures Leading and supporting floor and bar teams throughout service Maintaining high service standards across the bar, restaurant and function spaces Managing staffing levels, breaks and delegation of duties Coaching and mentoring team members on shift Handling guest enquiries, feedback and complaints professionally Ensuring responsible service of alcohol and compliance with NZ liquor licensing requirements Managing incidents, intoxication, refusals of service and conflict appropriately Supporting stock control, cash handling, EFTPOS reconciliation and end‑of‑day reporting Assisting with events and functions as required What We're Looking For Previous hospitality leadership or supervisory experience Current New Zealand Duty Manager Certificate Strong customer service and communication skills Confidence leading teams in a fast‑paced hospitality environment Strong problem‑solving and conflict‑resolution skills A hands‑on, positive leadership style Reliability and flexibility to work evenings, weekends and public holidays What's on Offer Casual Duty Manager position $27.70–$32.60 per hour, depending on experience Flexible casual hours Opportunity to build your management experience within a busy hospitality venue Support from an experienced venue management team Opportunity to be considered for future management opportunities within the group Make your career one to remember at Aus Venue Co. The work you do will directly impact everyone of our customers and our aim is to ensure our employees are provided with the support and knowledge to exceed our customers’ expectations. Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation. We are committed to growing our understanding and engagement in diversity, equity and inclusion to build a more inclusive industry. Turn your hospo job into a rewarding career Whether you’re already in a hospitality management role or you’re ready for career progression into management, you can take the next step with Australian Venue Co. We’re passionate about training & developing our team members and providing internal career advancement opportunities. At AVC, we turn hospo jobs into careers! Join our team & get access to our AdVanCe Career Pathways program, our in-house development program that is tailored to the hospitality industry. If your next step is to become a Duty Manager, Assistant Venue Manager or Venue Manager, we can support you on your career journey. Have a question regarding a career at Australian Venue Co? Read some of our commonly asked questions here. #J-18808-Ljbffr