Senior Executive / (Senior) Assistant Manager, Nursing Admin (2-Year Contract)

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives. We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The Senior Executive provides comprehensive administrative support and coordination for patient service associate management, recognition programs and nursing operations within the hospital. They are responsible for managing various portfolios related to patient service associates, nursing awards, and IT / educational operations that support the growth and recognition of nursing staff.

Key Responsibilities

Primary Responsibilities

Patient Service Associate (PSA) Management

• Support PSA role redesign initiatives, collaborating with stakeholders to enhance and expand PSA responsibilities in line with evolving healthcare needs.
• Facilitate career progression planning for PSAs, including developing career ladders and identifying growth opportunities within the organization.
• Coordinate training & development programs and enhance PSA competencies through regular meetings and targeted training sessions.
• Oversee Inpatient SA Manpower Operations, including recruitment, retention, and special manpower requirements. Prepare and support Service Team Leads in managing PSAs and assisting nursing teams with value-adding tasks.
• Standardize operational workflows across departments and provide support for system-related issues, including troubleshooting and problem-solving for urgent matters.
• Participate in the annual PSA Day committee, coordinate PSA Day Awards, and represent the department in cross-functional project teams.
• Engage in national-level, cross-cluster, and cross-institutional projects (e.g., National Billing System, NGEMR) :

Contribute to workflow design / redesign and system enhancement planning

Nursing Awards Management

IT / Educational Operations

Secondary Responsibilities and Duties (20%)

Key Requirements

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

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