Claims Consultant
Description
Looking for more than just another customer service role
As a Motor Claims Consultant youll be there for customers when they need us most. Whether its after a vehicle accident or unexpected incident youll guide customers through the claims process with empathy professionalism and confidence.
This is an exciting opportunity to build a long-term career in the insurance industry. You dont need prior claims experience. Were just looking for people with strong customer service skills a positive attitude and a genuine passion for helping others. Well provide the training support and development you need to succeed.
Every day brings something different. Youll solve problems build relationships make important decisions and help deliver great outcomes for our customers when it matters most.
What youll do
- Be the first point of contact for customers making motor insurance claims
- Guide customers through the claims process from lodgement through to resolution
- Provide outstanding customer service across phone email and digital channels
- Build trust and confidence by setting clear expectations and keeping customers informed
- Work closely with repairers suppliers assessors and internal teams to achieve positive outcomes
- Manage a portfolio of motor claims while balancing customer needs quality and efficiency
- Make decisions within authority levels and identify matters requiring escalation
- Accurately manage claim information costs and payments
- Identify opportunities to improve processes and customer experiences
- Champion risk compliance and governance standards in your everyday work
What youll bring
- Experience in a customer-focused role whether in retail hospitality contact centres banking insurance or another service environment
- Strong communication skills and the ability to build rapport with people from all walks of life
- Empathy and resilience when supporting customers through challenging situations
- A proactive solutions-focused mindset
- Confidence using multiple systems and learning new technology
- Strong organisational skills and attention to detail
- The ability to prioritise work manage competing demands and perform well in a fast-paced environment
- A positive attitude and collaborative team approach
- A willingness to learn grow and develop a career in claims and insurance
What we can offer you
- A comprehensive onboarding and training programme
- Career pathways and development opportunities across claims and the wider business
- Flexible working arrangements that support work-life balance
- A supportive inclusive and high-performing team culture
- Additional flexible leave options
- Discounts on insurance and other employee benefits
- Annual wellbeing allowance to support your health fitness or hobbies
- Employee share plan opportunities
- Ongoing learning coaching and professional development
Why join us
At Suncorp NZ were proud to help New Zealanders through lifes unexpected moments. We know our people make the difference which is why were committed to creating an environment where everyone feels valued supported and empowered to succeed.
We celebrate diversity and believe were at our best when our workforce reflects the communities we serve. No matter your background if youre passionate about helping customers and building a rewarding career wed love to hear from you.
If you require adjustments to participate equitably in our recruitment process or workplace please contact Sophia on for a confidential conversation.
If youre ready to chase the Sun with us Apply today!
Required Experience:
Contract
Employment Type : Full-Time
Experience: years
Vacancy: 1