Duty Manager (MFNB)

Why you

None of these missions will scare you:

Mission 1: Welcome and assist each guest with personalised attention from check-in to check-out.

Mission 2: Supervise and coach the reception team to ensure smooth and impeccable service.

Mission 3: Manage the cash registers verify accounts and ensure proper handling of payments.

Mission 4: Handle guest requests and complaints professionally and responsively.

Mission 5: Actively promote the hotels services : shop restaurant events it all passes through your hands.

Mission 6: Ensure communication between the team and management by reporting all essential information.

Mission 7: Be the yes person no challenge is too big or small.

Mission 8: Be the guarantor of a flawless customer experience at all times of the day.

Qualifications :

Because youve got it in you:

• An impeccable sense of welcome and customer service.
• A natural ability to lead and motivate a team.
• Flawless organisation and excellent priority management.
• Smooth and effective communication in all circumstances.
• A desire to learn and develop.

YOUR LITTLE EXTRAS ARE:

• Level of studies: Diploma or Bachelor in Hospitality/Hotel Management.
• Knowledge of MEWS operating system is a bonus
• Field of study: Hospitality or Tourism.
• Professional experience: 2 years minimum.
• Languages required: English.
• Valid LCQ and Managers Certificate

Additional Information :

Were sure you know the song:

1. First verse: Well schedule an initial phone call with our Recruitment team if your application fits our beat.
2. Chorus: After a successful phone interview your future boss and the JO&JOE Recruitment Team give you an appointment! Be strong!
3. Last verse: Naturally youll hear back from us whether its or .

JO&JOE Benefits:

• Staff meal while on shift
• Uniform provided and laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Ennismore/ Accor
• Annual reward of a free nights accommodation at the hotel and additional perks!

Our Commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process youre welcome to let us know.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1