Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Christchurch, AUK, NZ
We are seeking a skilled DevOps Engineer to join a global fintech organization specializing in cross-border payments technology.This role is ideal for an engineer who enjoys owning infrastructure a... Show more
We are seeking an experienced Principal Software Engineer to join a global fintech organization specializing in cross-border payments technology.This is a senior individual contributor role for a h... Show more
Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Show more
Become a Professional Game Tester.We're looking for passionate gamers to join our elite team of mobile game testers.Get paid to play and test the latest games before they launch.This opportunity is... Show more
Become a Professional Game Tester.We're looking for passionate gamers to join our elite team of mobile game testers.Get paid to play and test the latest games before they launch.This opportunity is... Show more
Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you w... Show more
Expression of Interest - Clinic Managers Across New Zealand.Ready to help others feel their version of WOW? Laser Clinics has been in the confidence business since 2008, offering transformative bea... Show more
Exciting and extensive product portfolio.Join an ambitious market leader with a focus on training & development.Thrive in a culture built on teamwork, growth, and customer impact.As part of the... Show more
Become a Professional Game Tester.We're looking for passionate gamers to join our elite team of mobile game testers.Get paid to play and test the latest games before they launch.This opportunity is... Show more
Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you w... Show more
David Kennedy Recruitment is working with an innovative global Customer Experience company currently looking to hire a.Develop and execute strategic plans focused on brand building, customer acquis... Show more
We are seeking an experienced Senior Full Stack Engineer to join a global fintech organization specializing in cross-border payments technology.This role is ideal for a hands-on engineer who enjoys... Show more
Become a Professional Game Tester.We're looking for passionate gamers to join our elite team of mobile game testers.Get paid to play and test the latest games before they launch.This opportunity is... Show more
Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you w... Show more
Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you w... Show more
Civil Engineer / Civil Designer.Land Development / Infrastructure Projects.Great Culture / Attractive Salary / Good Benefits.We are seeking a motivated Civil Engineer / Civil Designer with experien... Show more
When you work for us, you get the chance to join nearly 50,000 people all driven by a common purpose – delivering a more sustainable world.We’re excited about the challenges ahead, and if you ask u... Show more
Become a Professional Game Tester.We're looking for passionate gamers to join our elite team of mobile game testers.Get paid to play and test the latest games before they launch.This opportunity is... Show more
