Overview
The primary role of the Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.
Responsibilities
Qualifications And Experience
Required : Minimum of 1 year of related experience. Has broad knowledge of routines and procedures to handle day to day situations. Will generally only require instructions on new assignments.
Preferred : Minimum of 1 year of related experience. Has broad knowledge of routines and procedures to handle day to day situations. Will generally only require instructions on new assignments.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
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Retail Sales Assistant • Christchurch, Canterbury, New Zealand