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Manager - Project Manager (Channels)

Manager - Project Manager (Channels)

SynapxeQueenstown, Otago, New Zealand
1 day ago
Job description

Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore. Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at .

Position Overview

This position requires exposure and experience to manage Project Delivery & the relevant Support Activities, for the scope under Grants, Channels, and iLTC.

Role & Responsibilities

Project Delivery

  • He / She manages project or multiple projects and drives cross‑functional teams in a structured and methodological manner to meet the business objectives.
  • He / She plans and drives the required procurement activities including seeking the project scope and funding approval from the respective approving authority.
  • He / She monitors and tracks project progress to resolve issues across different functions immediately and mitigates any potential risks early to avoid project failure.
  • He / She leads cross‑functional teams, works in collaboration and coordinates with business users, internal and external teams, and vendors to ensure project is successfully completed within budget & scope, on time and with quality.
  • He / She provides regular progress update to key stakeholders and management and escalates issues for resolution in a timely manner.
  • He / She builds partnership with internal and external stakeholders of projects.
  • He / She is an articulate and influential communicator to both internal and external stakeholders and is able to work well in a team environment.
  • He / She is able to see interconnections, anticipate operational issues across all parts of the projects and develop creative strategies to address them.
  • He / She participates in annual work‑planning and manages the estimation of budget for new demands.

Service Operations

  • He / She is responsible for overseeing the maintenance and support of systems / applications to ensure they operate smoothly and efficiently.
  • He / She provides on‑going maintenance support for production systems / applications and 24 / 7 stand‑by support.
  • He / She attends to user queries, analysis and investigation of production issues reported, ensuring the issues are fixed as per user requirement.
  • He / She evaluates potential solutions and makes recommendations to resolve application issues and user queries.
  • He / She manages, logs issues received, tracks and monitors the progress of fixes in a timely manner, according to established Service Level Agreements (SLA).
  • He / She conducts root cause analysis for issues and implements preventive measures to prevent recurrence of issues.
  • He / She leads and participates in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
  • He / She leads and involves in change management process (Change Approval, Implementation, Testing, Deployment and verification).
  • He / She leads and involves in administration matters such as contract renewals, SSL Cert purchases and renewals.
  • He / She works with business users and builds good rapport.
  • He / She collaborates with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS / Software / Security policies.
  • He / She participates in implementation of projects and enhancements to provide inputs and review maintenance support requirements.
  • He / She collaborates with various internal teams (Infra / Database / Security / Cyber Defence / Data Centre Ops) to detect and remediate incidents, problems, and changes.
  • He / She provides periodic updates and reports to internal and user management.

    • Requirements

  • Degree in Computer Science, Computer Engineering or equivalent.
  • Successful track record in Project Management, User and Vendor Management and leading large‑scale projects.
  • Successful track record in Service Operations Management.
  • Strong business process and analytical skills with the ability to assimilate information quickly, while being able to communicate complex requirements and issues clearly and concisely.
  • Good oral and written communication skills as well as good presentation skills with ability to conduct presentations comfortably to large group and senior management.
  • Strong relationship building, interpersonal skills and leadership, able to work independently as well as in a team.
  • Able to adapt to fast changes and work under pressure.
  • Experience in healthcare industry is an added advantage.

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    Project Manager • Queenstown, Otago, New Zealand