Technical Account Manager

Engagement Type : Contractor (starting at 10 hrs / week with flexible scaling)

Reports to : Directors of Ingot

Team Interface : Clients, Developers, Project Leads

Hybrid – Based in or near Hamilton preferred

Purpose of the Role

Ingot is a small, ambitious digital development agency with a growing reputation and a sharp portfolio of client work. With an influx of new projects and increasing demand from existing clients, we’re looking to bring on a capable, commercially minded Account Manager.

This role is designed for someone who can confidently straddle the worlds of client care and digital delivery, someone who understands the pace, challenges, and nuances of development work, even if they’re not a developer themselves. You’ll be the conduit between clients and the development team, helping translate business goals into clear technical briefs, setting expectations, and ensuring nothing gets lost in translation.

Key Responsibilities

• Own and grow relationships with a small portfolio of Ingot clients, ensuring their needs are well understood and proactively met
• Translate client goals and requests into clear, actionable plans for the development team
• Work closely with developers to track progress, remove roadblocks, and communicate updates clearly and honestly
• Attend (and often lead) client check-ins, scoping sessions, and post-launch reviews
• Spot opportunities to expand client relationships, upsell services, or improve process
• Manage timelines, expectations, and small project scopes, keeping both client and team aligned
• Ensure documentation, reporting, invoicingand briefing materials are accurate and up to date
• Provide ongoing website and IT support including DNS setup, site migrations, plugin troubleshooting, and minor content updates such as images, links, SEO data, and redirects.
• Manage technical operations like server monitoring, analytics setup, CRM and inventory systems, and shipping configuration.
• Offer client training, documentation, and assistance with website access and other general technical issues.

Role Structure & Flexibility

Autonomy : You’ll be trusted to manage your work and relationships with a good deal of independence, support is there, but micromanagement isn’t

Ideal Experience

Why Ingot?

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