Import / Exports Operations Team Manager

About the roleAs Import / Export Operations Team Manager, you\'ll oversee the daily running of NZ Post\'s International Freight Services (IFS) team, ensuring imports and exports are managed efficiently, accurately, and in line with compliance requirements.

You\'ll play a key role in maintaining seamless operations, driving process improvements, and supporting the business to meet its growth and service goals.

You\'ll lead a capable team, foster strong partnerships across the business and industry, and make sure customers receive exceptional service every time.ResponsibilitiesLeading, coaching and developing your team, promoting a positive, high-performance cultureOverseeing all import / export operations, ensuring compliance with Customs, MPI, and aviation regulationsManaging financial performance, including billing accuracy, revenue recovery and cost controlIdentifying and implementing process improvements to enhance efficiency and service deliveryResolving customer issues promptly, maintaining high satisfaction and retention levelsBuilding strong relationships with key stakeholders, from internal teams to airlines, agents and border agenciesAbout You\u

• You\'re an experienced people leader and freight forwarding professional with a solid grasp of international logistics and border requirements.

You thrive in a busy environment, lead with confidence, and know how to bring out the best in your team.

Your strong operational knowledge, combined with commercial acumen and attention to detail, ensures that nothing slips through the cracks.

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All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.

Some roles may also require a credit check and / or a drug test.

If you\'re interested in a role, please apply directly through our online portal.

No agency applications unless previously approved.

There\'s a story in every parcel.

Our mahi is to contribute to the growth and prosperity of our beautiful Aotearoa.

For more information, contact the Talent Partner.

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