Customer Service Advisor (Automotive)

Working Hours

Mon - Fri 9am - 6pm, Sat 9am - 1pm

Responsibilities

• Ensure good after-sales support to customers
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Recommend suitable packages and / or add-ons for customers
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Follow up on any outstanding payments
• Any other ad-hoc duties assigned

Requirements

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