Lead Cordant Technical Support Engineer

Lead Cordant Technical Support Engineer at Baker Hughes

Role Summary : Baker Hughes has an opening for a Technical Support Specialist located in Pune, India. Other locations across the Asia‑Pacific region will also be considered.

Essential Responsibilities

• Treat all HSE topics and Safety as top priority.
• Provide strong customer issue resolution using available resources, technical expertise, and cross‑collaboration with global peers and sustaining teams.
• Focus, develop, and execute technical support strategy for all hardware and software products.
• Work hand‑in‑hand with customers, sales, services, and engineering to solve complex technical issues.
• Utilize modern case‑logging tools to ensure proper case tracking and timely case closure.
• Develop the Technical Support Knowledge Base.
• Present technical subjects to varied audiences, including customer technical experts.
• Diagnose hardware and software problems.
• Provide technical direction and assistance to customers, users, and other service personnel for long‑term maintenance of Bentley Nevada hardware and software.
• Document findings and recommendations; create, review, and interpret technical reports (Knowledge Base).
• Drive customer satisfaction through commitment to quality of resolution and timeliness.

Eligibility Requirements

Desired Characteristics

Ability to obtain certifications (including safety training) for customer site entry if needed.

Locations

India, Singapore, Vietnam, Thailand, Philippines, Malaysia, Indonesia, Japan, Korea, Australia, New Zealand, and other locations will be considered.

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner, and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Position ID : R

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