Director, CustomerX - New Zealand

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

With over 185 Woolworths stores, 78 FreshChoice Stores and 21,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day. We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.

What you'll do | Hei mahi

Woolworths NZ is seeking a highly strategic and influential Director to lead our customer facing functions : Brand and Marketing, Everyday Rewards, Cartology (Retail Media) and Customer Insights. The role is a key member of both the Woolworths NZ Executive Team and the Group CustomerX Executive Team.

You will be instrumental in setting the customer strategy for one of New Zealand's largest businesses, leveraging our extensive retail footprint and highly engaged customer base. This is a unique opportunity to drive deep customer advocacy and market preference, building on our recent rebrand to create a strong, uniquely Kiwi brand identity. Your focus will be to make Woolworths the preferred supermarket choice through superior value, service, innovation, and genuine connection.

The successful leader will be expected to deliver measurable customer growth and a competitive advantage by developing a robust Customer Plan that fosters long-term trust and loyalty. Key to this is accelerating the growth of our successful Everyday Rewards program, which already benefits from 9 major partners, to unlock meaningful value for our customers. You will also capitalise on the fast-growing potential of our Cartology retail media business.

We are looking for a leader who excels in enterprise leadership, strategic partnership building, and championing a "Customer 1st, Team 1st" culture. If you are driven to achieve commercial success through a deeper connection with the NZ consumer, we invite you to apply and help shape the future of New Zealand retail.

You are a seasoned customer leader who thrives at the intersection of brand, loyalty and data. You bring a strong strategic lens, commercial depth, and the ability to turn customer insights into enterprise wide action. You are an experienced leader of leaders who excels in large, complex organisations and knows how to influence across a matrix at the most senior levels.

• Deep expertise across the end-to-end customer landscape
• Proven experience leading major transformation or strategic change in complex, shifting environments.
• Exceptional stakeholder engagement skills, with the credibility to influence senior leaders, Group executives, and Boards.
• A highly customer-centric mindset, grounded in insight-driven decision-making.
• Demonstrated experience leading large teams, improving performance, and managing substantial cost centres.
• Courageous, innovative and comfortable experimenting to unlock growth and competitive advantage.
• Commercially astute, disciplined, and confident making bold decisions that balance customer value with financial outcomes
• While applications are welcome now, the selection process will extend into January 2026

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work : A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams

Come as you are | Nau mai, whakatau mai

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

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