Dispatch - Maintenance

We are on the lookout for someone organised and personable to help us with a "Dispatch – Maintenance temporary role, based in Christchurch.

Make an impact in the community by ensuring all reactive maintenance jobs are dispatched efficiently and effectively.

You will be the crucial link between trades and the maintenance team, guaranteeing work is completed on schedule and delivering exceptional customer service during peak call times.

What you'll do :

In this temporary Dispatch Maintenance role, you will ensure the dispatch functions for all reactive maintenance jobs are kept on top off – triaging jobs as they are logge,d your excellent organisation skills and effective communication skills will handle all jobs logged – making outbound calls as necessary and provide information in a well managed and respectful way.

You will have the ability to manage multiple activities such as recording all maintenance work requests that come through the call centre or maintenance inbox, assign works to contractors with relevant maintenance priority times, and track, monitor and report on the status of reactive maintenance.

What you bring :

You will bring an organised approach to your day and a focus on customer services coupled with an ability to document and update records.

Your personable and effective communication skills will enable you to deal with and manage time conflicts.

Intermediate Microsoft Office skills in Excel and Outlook are required.

Experience within housing or a related sector would be advantageous, as would experience dealing with a wide range of queries from a diverse client group.

What is essential?

• A focus on customer service
• Ability to manage multiple activities at once, including scheduling tasks and ensuring records are kept up to date following each call.
• Excellent communication skills
• Intermediate Microsoft Office skills in Word, PowerPoint, Excel, and Outlook
• Experience with housing or a related sector would be an advantage.
• Experience dealing with a wide range of queries from diverse client group.
• Experience working with trades or in a maintenance related field is also a nice to have – it will help you understand what is required.

What sets this company apart :

Our client is a values-driven organisation with a stated purpose to 'provide affordable homes and build sustainable communities where people love to live'.

They own or lease around 2500 homes and are the largest community housing provider in the South Island.

They manage facilities, assets and build community housing to meet the pressing housing demand in Christchurch.

This is an opportunity to join an organisation that truly makes a difference in the community.

What's next : Apply now.

Lynda McMeekan will be handling your application.

About the job

Contract Type : TEMPORARY

Focus : Customer Service

Industry : Call Centre and Customer Service

Workplace Type : On-site

Experience Level : Associate

Language : English - Professional working

Second Language : English - Professional working

Third Language : English - Professional working

Contract Type : TEMPORARY

Specialism : Call Centre & Customer Service

Focus : Customer Service

Industry : Call Centre and Customer Service

Salary : Negotiable

Workplace Type : On-site

Experience Level : Associate

Language : English - Professional working

Second Language : English - Professional working

Third Language : English - Professional working

Location : Christchurch Central

TEMPORARY

Job Reference : / 001

Date posted : 26 May 2025

Consultant : Lynda McMeekan

christchurch call-centre-and-customer-service / customer-service -25 call-centre-and-customer-service Christchurch Central Canterbury NZ Robert Walters true

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