Associate Director - Presales (Managed It Operations)

Associate Director - Presales (Managed IT Operations)

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About The Role (your Why) The Associate Director – Pre-Sales will be responsible for driving the pre-sales activity across the Managed Operations domains ensuring the delivery of high-quality bid responses and managing complex deals.

This role requires close collaboration with other Line of Business (LoB) and Market teams, sales, delivery, and technical teams to develop tailored responses that meet customer needs and business goals.

The leader will be responsible for ensuring a high-performing and efficient pre-sales team, fostering a culture of excellence, collaboration, and continuous improvement.

What You'll Do

Deal Management : Acting as a central point of contact for deal structuring and pricing, balancing competitive market requirements with profitability objectives aligned to stakeholder objectives; Leading the assessment of risk and value in complex deals, negotiating terms that align with organisational objectives; Supporting deal review processes with executive leadership, providing insights into win probability, solution design, and financial viability.

Collaboration with Sales : Working closely with sales leadership to align pre-sales activities with the broader sales strategy and pipeline management; Delivering solutions with innovative commercial deal structures and constructs to show differentiation vs market competitors; Collaborating with account teams to tailor solutions for specific client needs, leveraging internal and partner capabilities; Serving as a trusted advisor for sales teams, providing market insights and expertise in Managed Operations to guide deal pursuit.

Bid Response Leadership : Overseeing and managing the end-to-end bid process, ensuring timely and high-quality responses to RFPs, RFIs, and proposals; Ensuring bid velocity through development and management of high-paced bid engine; Aligning bid resourcing profiles to right-size deal and bid teams, managing correct levels of expertise and skillsets balanced with pre-sales budgeting controls; Developing bid strategies aligned with client needs, collaborating with SMEs to ensure technical and service-based accuracy of submissions; Ensuring that all bid materials reflect the organisation's capabilities and align with strategic business goals.

Team Leadership & Efficiency : Leading and developing a high-performing pre-sales team, fostering a culture of accountability, innovation, and continuous improvement; Implementing efficient pre-sales processes and tools to optimise resource allocation and ensure scalability in high-demand periods; Mentoring and developing Subject Matter Experts (SMEs) in IT Managed Services to deepen domain expertise across the team.

What You'll Bring

Strong background and SME capabilities across IT Managed Services in an outsource capability, including Intelligent Workspace, End User Experience, Server Management, Cloud Managed Services, Service Management and Service Operations.

Strong background in bid management, solution design, and deal structuring with a focus on large-scale IT services.

Strong commercial acumen across deal curation, financial management including IFRS, cashflow, amortisation and finance principles such as overheads, allocations etc.

Proven experience in leading pre-sales teams, preferably in IT Managed Services environments.

Expertise in collaborating with sales, delivery, and technical teams to develop client-centric solutions.

Strong leadership, communication, and negotiation skills.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.

We maintain a dynamic, agile, small-business feel that is often diluted in larger organisations of our size.

Our culture is driven by people.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses.

You'll have the opportunity to learn, develop your career, connect and bring your true self to work.

You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Seniority level : Mid-Senior level | Employment type : Full-time | Job function : Sales and Business Development | Industries : IT Services and IT Consulting.

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