Field Service Engineer

OverviewJoin to apply for the Field Service Engineer role at STERIS Instrument Management Services - EMEA in New Zealand.As our business grows, we are looking to further strengthen our service organisation by hiring a Field Service Engineer to perform equipment installation, validation, service, and repair for all ranges of STERIS equipment within the assigned territory in New Zealand.

You will provide user training and troubleshooting support in the New Zealand market as required, and assist the Service Manager / Director in managing spare parts inventory and documentation.

If you are customer focused and want to help build a world-class service organization with experience in medical equipment maintenance and are willing to travel for job purposes – read on!

What You Will DoDevelop and implement technical service function for STERIS equipment.Perform equipment installations, preventive maintenance, validations and repair of equipment and products in the field as assigned.Interface with customers via visits, telephone, and email to provide quality product support.Provide in-service sessions for customers and conduct equipment and product demonstrations with regards to systems, accessories, and techniques.Provide applications / user / technical training.File product complaints according to company procedures.Assist with spare parts inventory management for various products.Identify training needs and make recommendations.Maintain preventive maintenance and troubleshooting and document accordingly.Document and update internal procedures.Manage and maintain equipment / spares database file through accurate documentation of movement, tracking and repair statuses.Deliver a superior level of customer after-sales support.Experience, Skills And Abilities NeededTrades Certificate, Engineering Certificate / Diploma with strong hands-on technical service experience with medical equipment.Experience in troubleshooting, repair, modification, overhaul, or refurbishment of standard and special-purpose equipment and systems components.Must be able to operate a computer, with intermediate understanding of DOS and Windows, and proficient in Microsoft Office (Word, Excel, PowerPoint).

Visual acuity and manual dexterity to manipulate tools and equipment.Customer oriented and focused.Travel within New Zealand as assigned; may require occasional travel outside of New Zealand.STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.

WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services.

STERIS is a $5 billion, publicly traded (NYSE : STE) company with approximately 17,000 associates and customers in more than 100 countries.STERIS strives to be an Equal Opportunity Employer.

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