Communications Specialist (EMT)

GENERAL SUMMARY

The Communications Specialist is responsible for coordinating the timely and efficient management of emergency patient referrals via 911 radio, telephone and other communication systems. Work involves receiving critical information from healthcare providers, identifying and triaging referrals for critically ill and injured patients and the timely and appropriate documentation of relevant information into hospital databases. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates the pre-hospital emergent and non-emergent communication for trauma services activation.
• Provides emergency communications and medical dispatch in accordance with all required protocols.
• Works collaboratively with critical care transport team to ensure a high level of patient and customer satisfaction.
• Activates all transport team missions to include but not limited to ground, fixed wing, rotor wing and in-hospital assistance.
• Performs inbound and outbound customer service communication utilizing complex telecommunication equipment.
• Functions independently and prioritizes workload while involved in stressful situations and a fast paced environment.
• Performs other duties as assigned.

LICENSES AND / OR CERTIFICATIONS

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Demonstrated ability to establish and maintain effective working relationships.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature and the like.

PHYSICAL REQUIREMENTS

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