Service Manager

About Us

We are a leading cleaning services and Motor vehicle washing or cleaning service provider, delivering high‑quality, reliable cleaning solutions to our clients. With a commitment to service excellence, and client satisfaction, we seek a proactive Service Manager to lead operations, maintain service standards, and build lasting relationships with clients and staff in Christchurch, Canterbury .

Key Responsibilities

• Oversee day‑to‑day operations and customer service delivery.
• Monitor service levels, quality standards, response metrics, and ensure continuous improvement in customer satisfaction.
• Handle escalated customer complaints or disputes personally; ensure they're resolved efficiently and professionally.
• Develop, implement and review customer service policies, procedures and after‑sales service programs
• Schedule and roster staff, manage attendance, and ensure operational coverage.
• Ensure staff and service delivery complies with NZ Health & Safety regulations.
• Train, coach, and supervise staff, conduct inductions, safety briefings, and performance reviews
• Identify opportunities for training and process optimisation.
• Foster a positive work culture focused on service excellence, teamwork, and professional development

Qualifications & Experience

What We Offer

How to Apply

To apply, please submit your CV and a brief cover letter outlining :

Upload and apply through MyJobSpace.